EvolutionCo - Digital Account Manager

Digital Account Manager

Description:

Role & responsibilities:

- Manage and nurture client relationships to ensure long-term satisfaction and retention. Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.

- Develop and implement strategic account plans to achieve client goals and drive growth.

- Collaborate with internal teams to ensure seamless service delivery.

- Monitor and report on account performance, providing regular updates to clients and internal stakeholders.

- Identify opportunities for upselling and cross-selling additional services or products.

- Conduct regular meetings with clients to review progress, gather feedback, and discuss future plans.

- Prepare and present detailed reports and proposals to clients and senior management.

- Stay up-to-date with digital marketing trends and best practices to provide clients with informed advice and solutions.

Preferred candidate profile:

- Master's/Bachelor's degree in Business, Marketing, Communications, or a related field.

- 2-5 years of experience in account management, preferably within a digital marketing agency.

- Proven track record of managing and growing client accounts.

- Excellent communication, negotiation, and interpersonal skills.

- Strong organizational and time-management abilities.

- Ability to work collaboratively with cross-functional teams.

- Proficiency in CRM software, Google Analytics, and digital marketing tools.

- Analytical mindset with the ability to interpret data and provide actionable insights.

Preferred:

- Experience in Social Media, SEO, PPC, Website Development, Performance Marketing, etc

- Familiarity with project management tools and methodologies.

- Certification in Digital Marketing or Account Management.