Evoke Technologies - Director - Operations

Director - Operations

Location : Hyderabad (Work from Office)

Experience : 15+ Years

Industry : IT Software Services

Responsibilities:

- Develop, implement, and monitor day-to-day administrative and operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

- Draw on relationships with department heads, external partners, and vendors to make decisions regarding administrative requirements and operational activity and strategic goals

- Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs

- Adhere to the companys policies and standards, and ensure that laws and regulations are being followed

Operational Management:

- Provide strategic and tactical operational oversight of the site to ensure efficient operations

- Manage a team both directly and indirectly in the administration and support of site facilities.

Vendor Management

- Negotiate, manage and oversee relationships with Contractors, Key Suppliers and Vendors.

Real Estate and Facilities Management:

- Workforce/Capacity Planning: Partner with HR& Talent Acquisition to ensure alignment to headcount plan and forecast

- Direct management of Admin and Operations Lead/Managers, transportation services and others

Compliance And Risk Management:

- Regulatory Compliance - In coordination with corporate functions (Legal, Compliance, Finance, People), ensure the site adheres to both local regulations in India and US laws where applicable.

- Lead local Emergency Response and Business Continuity

- Risk Management: Help mitigate potential risks (financial, operational, legal, and reputational) associated with operations in India, legal and reputational) associated with operations in India

Financial Oversight:

- Manage the India Office's admin and operations budget, ensuring financial objectives are met.

Procurement Management:

- Manage the procurement process for all India-specific procurements

Travel: Manage the Visa process & Travel for USA, UK, Europe and APAC

Performance Metrics

Experience

Skills & Qualifications

- Bachelors/Masters degree

- Over 15+ years of experience leading operations of software development organizations with 1000+ employees

- Deep ties with the local Hyderabad vendors, and government ecosystem

- Extensive Experience working with the Leadership Team of US Software Development Organizations

- Proficiency in MS Office and knowledge of data analysis and performance metrics.

- Fluency in English, Telugu and Hindi

Competencies

- Strategic Thinking

- Operational Excellence

- Leadership and People Management

- Financial Acumen

- Stakeholder Management

- Compliance and Risk Management

- Cultural Sensitivity