Europ Assistance - Territory Manager - Sales

About the Company:

Europ Assistance India (EA India), established in 2007, is a leader in providing comprehensive assistance services including Automotive & Roadside Assistance, Medical and Travel Services, Concierge Services, and Digital Protection Assistance. Backed by global expertise and local insights, EA India offers round-the-clock, 365-day support to its valued customers.

Role Summary:

We are looking for a dynamic Territory Manager to join our team in Mumbai. The role demands a professional who can manage daily field operations, strengthen client relationships, and ensure service excellence across Automotive, Medical, Travel, and Digital Assistance services. The role is hybrid with some work-from-home flexibility.

Key Responsibilities (KRA):

- Manage and expand relationships with key clients across the assigned territory

- Ensure seamless service delivery across all assistance offerings

- Drive regional performance against set business targets

- Monitor day-to-day operations and resolve service escalations swiftly

- Coordinate with internal departments to align delivery with customer expectations

- Develop and implement local territory strategies for growth and service improvement

- Analyze regional performance data and generate actionable insights

- Identify opportunities for upselling and cross-selling within existing accounts

- Conduct regular client meetings, reviews, and service audits

- Represent the company at local events and client engagements to strengthen market presence

Required Skillsets:

- Proven track record in territory or field operations management

- Strong client relationship and stakeholder management skills

- Excellent communication and interpersonal abilities

- Analytical mindset with performance and data-driven decision-making

- Experience in handling services related to Automotive Assistance, Medical/Travel Services, or Digital Protection

- Sound knowledge of service quality management

- Proficient in MS Office and CRM tools

- Ability to thrive in a hybrid work environment with limited supervision

- Team player with experience in cross-functional coordination

Educational Qualifications: Bachelors or Masters degree in Business Administration, Management, or a related field

Preferred Background: Experience in the Assistance Services industry or a similar client-facing, service-driven domain is a strong advantage.