EULER MOTORS

Job Description:

Program Manager - CEO's Office (Sales & Service)

About the Role:

Euler Motors is building India's most capable commercial electric vehicles, backed by a rapidly scaling dealer, sales and service network across the country. The Program Manager in the CEO's Office - Sales & Service acts as a force-multiplier for the leadership team, driving the company's most strategic, cross-functional programs across Sales, After-Sales Service, Network Expansion and Customer Experience. This is a high-ownership role for someone who can move fluidly between the boardroom and the field, translate strategy into on-ground execution, and unblock the bottlenecks that matter most to revenue, retention and customer trust.

Key Responsibilities:

- Strategic program management: Own end-to-end delivery of priority CEO-sponsored programs across Sales and Service - defining scope, milestones, owners and success metrics, and driving them to closure.

- Sales performance & network growth: Partner with the sales organization to track dealer/channel expansion, retail and fleet sales targets, and market penetration plans; surface risks early and coordinate trade-offs on pricing, financing and channel mix.

- Service & after-sales excellence: Drive initiatives on service network expansion, spare parts availability, uptime, first-time-fix rate and warranty cost; build visibility into service quality and de-risk gaps in field support.

- Customer experience: Support programs that improve customer onboarding, satisfaction (CSAT/NPS) and lifecycle engagement; connect frontline feedback from dealers and service centers with product and policy decisions.

- Decision support: Prepare crisp analyses, dashboards and board / investor material; convert ambiguous problems into structured recommendations for the CEO and leadership team.

- Cross-functional alignment: Run governance cadences, drive accountability across Sales, Service, Marketing and Operations, and represent the CEO's Office in operational reviews.

What We're Looking For:

- 5+ years of experience across program/project management, strategy, consulting or sales & service operations - ideally within automotive, EV, mobility or B2B/B2C hardware businesses.

- Demonstrated exposure to two or more of: Sales/Channel Management, After-Sales Service, and Customer Experience.

- Strong first-principles problem solving with excellent analytical and structuring skills (advanced Excel; comfort with data).

- Ability to influence without authority and drive outcomes across senior stakeholders, dealers, and field teams.

- B.E./B.Tech in a core engineering discipline; MBA from a premier institute preferred.

- High agency, bias for action, and comfort operating in fast-paced, ambiguous environments; willingness to travel for field visits.

Why Join:

A rare seat at the center of one of India's leading EV companies - direct exposure to the CEO, visibility across the full sales and service value chain, and the mandate to drive programs that shape how the company scales its go-to-market and customer experience.