We are seeking an experienced and customer-focused Project Manager to lead enterprise implementation projects for ETP Unify and Ordazzle across Asia Pacific, Middle East and other international markets.

The Project Manager will be responsible for end-to-end delivery of software implementation projects from project initiation through successful go-live and hypercare while ensuring customer satisfaction, project profitability, quality and schedule adherence.

The role requires strong project management capabilities combined with consulting skills, customer engagement, commercial awareness and leadership of geographically distributed teams.

Key Responsibilities :

Lead end-to-end implementation projects covering :

i. Project initiation

ii. Discovery workshops

iii. Solution design

iv. Business process consulting

v. Gap analysis

vi. Project planning

vii. Configuration

viii. Development coordination

ix. Integration management

x. Data migration

xi. Testing

xii. UAT

xiii. Training

xiv. Go-live planning

xv. Hypercare support

xvi. Project closure

Develop and maintain:

i. Project Charter

ii. Project Management Plan

iii. WBS

iv. Schedule

v. Resource Plan

vi. RAID Log

vii. Issue Log

viii. Change Register

ix. Communication Plan

x. Steering Committee reports

Conduct:

i. Weekly customer reviews

ii. Internal governance meetings

iii. Executive steering committee meetings

iv. Risk review meetings

- Act as the primary customer-facing Project Manager throughout the implementation lifecycle.

Build trusted relationships with:

i. Project Sponsors

ii. Business Owners

iii. IT Teams

iv. CXO stakeholders

Drive:

i. Decision making

ii. Escalation management

iii. Customer satisfaction

iv. Executive communication

- Manage difficult stakeholder situations professionally.

- Ensure project scope remains aligned with contractual commitments.

Manage:

i. Scope changes

ii. Change requests

iii. Commercial impact assessments

iv. Schedule impact

v. Customer approvals

- Protect project profitability while maintaining customer relationships.

Own delivery commercial metrics including:

i. Project profitability

ii. Resource utilization

iii. Budget adherence

iv. Revenue milestones

v. Forecasting

vi. Billing readiness

- Work closely with Finance, CSM and Delivery Management.

Lead cross-functional teams comprising:

i. Functional Consultants

ii. Technical Consultants

iii. Developers

iv. QA Engineers

v. Support teams

vi. Infrastructure teams

vii. Customer teams

- Typically manage teams of 520 members distributed across multiple locations.

- Provide coaching and remove delivery impediments.

Proactively identify and mitigate

i. Delivery risks

ii. Resource risks

iii. Technical risks

iv. Customer risks

v. Commercial risks

- Maintain an active RAID register and ensure timely resolution.

- Ensure adherence to ETP implementation methodology.

Monitor:

i. Deliverable quality

ii. Testing completion

iii. UAT readiness

iv. Go-live readiness

v. Documentation quality

- Drive continuous improvement.

Work closely with solution architects and technical teams to manage:

i. APIs

ii. Middleware

iii. Third-party integrations

iv. Cloud deployments

v. Security requirements

vi. Performance considerations

Track project KPIs including:

i. Schedule variance

ii. Budget variance

iii. Resource utilization

iv. Customer satisfaction

v. Defect trends

vi. Milestone achievement

- Prepare executive dashboards and project health reports.

- Leverage AI-powered tools to improve

i. Project planning

ii. Risk identification

iii. Status reporting

iv. Documentation

v. Meeting summaries

vi. Resource forecasting

- Promote automation and continuous improvement across delivery processes.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company

Skills And Experience :

Required Experience:

i. 8 - 15 years of overall experience

ii. Minimum 5 years managing enterprise software implementation projects

iii. Experience leading customer-facing implementation projects

iv. Experience managing distributed teams

v. Experience managing projects across multiple countries

vi. Experience with cloud/SaaS solutions

vii. Experience with enterprise customers

- Domain Experience

Strong preference for experience in one or more of the following :

i. Retail