Job Title: Country Sales Manager - Enterprise B2B Sales

Company Description:

ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific. With 39 years of trust in the market, it supports 500+ brands in 17 countries through enterprise-grade platforms.

ETPs cloud-native solutionsETP Unify and Ordazzlecover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a hybrid omni-channel suite.

Built on secure, scalable M.A.C.H architecture, ETP delivers frictionless, personalized experiences across channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and help retailers enhance CX, drive growth, and lead in a fast-evolving commerce environment.

Employment Details:

Working Days: Monday to Friday

Experience: 20+ years

Note: This role requires domestic and/or international travel for a minimum of 3 weeks per month (or as needed based on business requirements).

Looking for candidates from SAP or SAP Partner companies.

Job Description:

We are seeking an accomplished and strategic Customer Success leader to head the India region who thrives in enterprise software sales.

Key Responsibilities:

- Act as the Single Point of Contact and Executive Sponsor for Customer Success across India, ensuring strategic ownership and executive visibility across the customer lifecycle.

- Lead end-to-end client management including executive relationship building, governance cadence, QBRs, escalation management, risk mitigation, and long-term account planning.

- Build trusted advisor relationships with CXO and senior leadership stakeholders within customer organizations, positioning ETP as a strategic transformation partner rather than a transactional vendor.

- Work closely with internal CXO leadership (Sales, Product, Delivery, Finance, and Global Teams) to align regional customer strategy with corporate growth, profitability, and product roadmaps.

- Own customer revenue performance across India, including renewals, upsell, cross-sell, retention protection, and identification of new net revenue opportunities.

- Drive structured account planning and expansion strategies to increase wallet share, penetration across business units, and multi-year contract value.

- Establish strong customer governance frameworks including success plans, executive dashboards, adoption reviews, and value realization tracking.

- Collaborate with Solution Architects and delivery teams to design and present tailored enterprise solutions aligned to customer business objectives.

- Build and execute structured programs focused on customer adoption, usage optimization, ROI demonstration, and digital transformation initiatives.

- Strengthen and scale the existing Customer Success team in India by implementing clear role charters, success metrics, playbooks, and accountability frameworks.

- Mentor and develop Customer Success leaders and managers in consultative engagement, executive communication, negotiation, and enterprise account management.

- Foster a high-performance, customer-first culture grounded in ownership, measurable outcomes, and proactive risk management.

- Partner cross-functionally to ensure seamless execution from pre-sales alignment to post-sales delivery and ongoing lifecycle management.

- Provide structured market insights and customer feedback to influence product evolution and GTM strategy.

- Act as the regional voice of the customer within the global leadership framework, ensuring alignment between local market realities and global strategic priorities.

- The job responsibilities of the candidate shall include but not limited to the Job Description and to perform any other tasks/functions as required by the Company.

Experience and Skills:

- Demonstrated ability to align customer and organizational vision into a shared long-term strategic roadmap that drives sustained value creation.

- Proven experience managing large, complex enterprise portfolios with strong executive presence and credibility at the CXO level.

- Consistent track record of delivering revenue growth through renewals, expansion, and strategic account development.

- 20+ years of leadership experience in Enterprise Sales, Consulting, or Customer Success within enterprise software or technology-led environments.

- Strong people leader who builds collaborative, high-performance teams and fosters cross-functional alignment.

- High emotional intelligence to manage executive relationships, negotiations, and escalations effectively.

- Detail-oriented and governance-focused, combining commercial discipline with execution excellence.