Ethos Technologies - Partnership Operations Manager - Debt Collection

Duties & Responsibilities: (Debt Collection experience is mandatory for this role):

Shift Timings : 3 pm - 11pm

- Lead and manage day-to-day debt management team operations

- Develop and execute effective agent debt management procedures, policies, and standards

- Gather, document, prioritize, and communicate relevant enhancements and fixes to our debt management practice, including working with Engineering, Marketing, and Analytics

- Partner with the Head of Partner Operations to develop relevant goals and objectives then work with the team to meet them on a consistent basis

- Monitor relevant debt management metrics and prepare reports

- Act as liaison between Accounting, Risk Ops, Sales and other cross-functional partners

- Gather, document, and communicate relevant product, marketing, and business updates to the debt management team

- Recruit, hire, mentor, and develop partnership operations associates

- Create and nurture a work environment and team culture where agents can excel

- Stay informed on the latest industry best practices, strategies, and methods

Qualifications & Skills:

Debt collection experience is mandatory.

- 5+ years in operations, debt management or debt recovery operations, 2+ years of experience managing a team and operations

- Extensive knowledge of debt management trends and new technology

- Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner

- Strong intellectual curiosity and drive to solve problems

- Excellent time management and prioritization necessary to balance all responsibilities

- Can adapt to changes quickly

- Adaptable to change and ability to change tasks quickly with maintaining attention to detail