Ethics Express - Assistant Sales Manager

Job Summary:

Key Responsibilities:

- Conduct market research to identify potential business opportunities and stay informed on industry trends and competitors.

- Identify, approach, and acquire new clients while managing relationships with existing customers.

- Generate leads and convert prospects into customers through targeted approaches, presentations, and negotiations.

- Engage with customers to understand their logistics needs and provide tailored air freight solutions.

- Manage the sales cycle from lead generation to closing, ensuring profitability targets are met.

- Negotiate terms and contracts with clients to secure deals that align with company objectives.

- Work closely with the operations and customer service teams to ensure smooth service delivery and customer satisfaction.

- Address any customer issues promptly to ensure high service satisfaction and repeat business.

- Track, analyze, and report on sales performance metrics and revenue forecasts.

- Prepare regular sales reports, identifying areas for improvement and adjustments in strategy.

- Develop and Maintain strong relationships with existing clients to ensure repeat business and customer loyalty.

- Ensure all sales activities and client interactions are documented and comply with company policies and industry regulations.

- Meet or exceed monthly and annual revenue and profitability targets.

- Implement client retention strategies and explore opportunities for upselling or cross-selling services.

- Provide feedback to management on service and product improvements based on client feedback and market demands.

- Maintain accurate records of sales activities and client interactions in CRM systems.

- Prepare and present monthly, quarterly, and annual reports to senior management.

Qualifications:

Education: Bachelors/Master's degree in Business, Logistics, Supply Chain Management, or a related field.

Experience: Minimum 4+ years of experience in sales within the logistics, preferably in Domestics air freight (D2D).

Skills:

- Strong understanding of the domestic air freight industry and logistics solutions.

- Excellent communication and negotiation skills.

- Proven track record of meeting or exceeding sales targets, especially in D2D domestic air freight.

- Ability to build and maintain long-term relationships with clients.

- Sales and negotiation

- Proficiency in CRM software and Microsoft Office Suite.

- Strategic planning

- Problem-solving and decision-making.