About the Role:

We are seeking an experienced and results-driven Chief Operating Officer (COO) to lead and scale our operations function.

Reporting directly to the Board of Directors, the COO will be responsible for end-to-end project delivery, field operations, quality management, vendor ecosystems, support operations, and operational scalability.

This role requires a strategic leader who can build high-performance operational systems, drive execution excellence, improve delivery predictability, and support the company's growth objectives.

Key Responsibilities:

- Own end-to-end project delivery, ensuring timelines, quality, scope, and profitability targets are achieved.

- Drive operational efficiency through standardized processes, governance frameworks, and delivery playbooks.

- Establish and continuously improve Quality Management Systems (QMS) aligned with industry standards.

- Improve delivery predictability, project execution, and customer satisfaction.

- Build scalable delivery frameworks that support growth across industries and geographies.

- Drive operational discipline, implementation readiness, and execution consistency.

- Develop systems and processes that enable repeatable and efficient deployments.

- Lead vendor performance management across quality, cost, and delivery metrics.

- Drive field operations, deployment quality, and service excellence.

- Establish and monitor SLAs to ensure rapid issue resolution and customer satisfaction.

- Implement robust scope and change management processes.

- Protect project margins through effective operational controls.

- Establish operational dashboards and KPI-driven performance reviews.

- Present operational insights and performance metrics to executive leadership and the Board.

Qualifications:

- MBA or equivalent postgraduate qualification.

- PMP, Lean Six Sigma (Green Belt or above), or equivalent certification in operational excellence is mandatory.

Experience:

- 12-18 years of experience in operations leadership within technology-driven organizations.

- Proven experience scaling operations in Robotics, Artificial Intelligence, Computer Vision, Industrial Technology, Systems Integration, and Hardware-Software Deployments.

- Experience managing project delivery, implementation, field operations, and customer support functions.

- Prior experience in high-growth or startup environments is highly preferred.

Key Skills:

- Strategic Execution & Operational Leadership

- Program & Project Management

- Quality Management Systems (QMS)

- Vendor & Supply Chain Management

- Change Management

- Financial & Margin Management

- Cross-functional Leadership

- Operational Analytics & Data-Driven Decision Making

Success Metrics:

- On-time project delivery performance

- Delivery cycle time reduction

- Gross margin improvement

- SLA adherence and customer satisfaction

- Vendor performance optimization

- Operational scalability and process maturity