Responsibilities:

- Co-ordinate with Building Manager, Soft service Manager, Security Manager, Engineers and other HODs for an excellent Occupants relationship with respect to request/ complaints and Occupant's satisfaction.

- Maintain a high standard of hygiene, safety and cleanliness in accordance with Knight Frank, client and statutory requirements.

- To coordinate events, address issues of Occupants well in time and ensure Occupant's retention.

- To coordinate and associate closely with leasing to enhance Occupancy.

- Direct the budgeting process for all Operational and Capital expenditure & renovations.

- Develop systems and procedures that ensure safety of team members, employees, plant, machinery and property.

- Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.

- Recruitment and Performance Appraisal/ Management of the staff in the department.

- Develop & implement the annual plan using customers and management inputs framework, linking the department's objectives to the unit's overall strategy.

- Monitor energy consumption and design methods for conservation and optimization of energy.

- Ensure that all the HK, Security, Finance and Engineering & maintenance activities/systems are adhered to the standards/efficiency/productivity levels that have been set for the unit.

- Recommend changes in processes, materials and equipment, in order to enhance service levels and improve the operational efficiency.

- Responsible for maintaining the physical plant that includes capital improvements and continuing renovations of the property.

- Maintain the fire safety system through regular inspection and physical check.

- Coordinate closely with finance to achieve P&L target for collection and remain below with target expenses.

- Coordinate with Procurement for getting the POs issued on time and Finance for releasing Payments.

- Be responsible to head of Operation for reporting on site performances.

- To ensure CANDOR OHS&W Policy is implemented and understood by all employees.

- To develop SMART objective in consultation with employee.

- To rationalize objectives into functional objectives and develop SMART (Specific, Measurable, Achievable, Relevant, Time-bound) action plan.

- Ensure all new employees have attended a pre-employment medical examination prior to starting induction process.

- To ensure that all employees are available to attend health surveillance as required.

- To implement procedure and ensure coverage of employees in various health promotional activities/awareness programme.

- Allocate to their subordinate teams to achieve within an appropriate timeframe.

- To monitor progress of objectives through personal interaction with subordinates and take action, when needed, to ensure completion.

- To collate all progress reports and submit to Operation head.

- To ensure OHS&W objective and plan are implemented and communicated to all level of employees.

- Get budget approval for OHS&W targets.

- Analysis of progress of wellbeing plan in Monthly Meetings, Progress analysis of OHS&W targets in monthly meetings.

- To ensure safety management system (CANDOR Safety standard, SOPs, EGs, OHS&W procedures) is implemented and communicated to all level of employees.

- To identify risk and control measures are implemented and communicated to concerned employees.

- To ensure ECF, HPM, Sunrise, SAM meetings are conducted and 100 % participation by all members are ensured.

- To ensure all incidents are reported and investigation carried out as per procedures.

- To ensure BBS (SO) Trainings are conducted and SO to be filled required system.

- To ensure new joiners are covered under the induction program, TNI is created, and all employees are trained as per the identified Training Need identification and plan.

- To ensure all planned and surprised internal and external audit are conducted as per schedule and ensure timely closure for management review.

- To Ensure Reward and recognition program are conducted and ensure participant of all level employee.

- To ensure all OH& S performance reports are created as per the identified frequency and communicated to management review.

- Able to lead site team to run the site operations smoothly.

Staff's discipline and wellbeing