Essex - Manager - Product Operations

Description:

Our Purpose:

Title and Summary:

Manager, Product Operations

The role:

- Connect business priorities to technical execution by clarifying ambiguity, helping to resolve blockers, and managing expectations.

- Supports investment planning including gathering supporting data and creating proposals for incremental funding to ensure teams can meet enterprise demand and priorities

- Partners with technology intake partners to manage intake requests and ensure delivery on highest priorities

- Builds impactful communications to executive leadership to provide transparency into end to end execution

- Acts as a subject matter expert in helping Network Products Product Managers to navigate the intake process

- Proposes recommendations for simplification and continuous improvement

- Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences

- Lead by example with hands-on approaches to demonstrate product management excellence and share best practices

- Demonstrate and drive Mastercard Way behaviors through their behavior, (e.g. customer and stakeholder interactions)

- Prior experience in payments preferred.

- Self-starter and quick learner with ability to work independently.

- Strong project management skills (PMP or other recognized certification preferred).

- Experience with risk management and developing mitigation plans

- Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios.

- Ability to work with ambiguity and manage complex projects; successfully manage multiple responsibilities and tasks.

- Constant curiosity, willing to dive deep and learn about our technology, system structure, and rules.

- Analytical, data and problem-solving skills that go beyond the numbers; able to use data to tell a story and influence decision makers.

- Known for your ability to communicate clearly and concisely at all levels, especially to executives, both written and verbal.

- Strong visual presentation skills, including data visualization and the ability to produce clear, compelling slides.

- Demonstrated success in managing strategic efforts; strong organization, attention to detail and task management is expected.

- Values collaboration and inclusion, ability to work cross-functionally

- Builds relationships and cultivates networks with ease, interacting with varying levels of leadership across the organization; ability to lead and influence at all levels.