Escon Elevators - IT Manager

Location: Head Office

Reports to: Director

Job Summary:

Key Responsibilities:

IT Infrastructure & Systems Management:

- Oversee installation, configuration, and troubleshooting of hardware and software.

- Manage asset inventory including laptops, desktops, mobile devices, and other IT equipment.

Application & Software Support:

- Provide support and maintenance for business-critical applications such as ERP, project management tools, and service ticketing platforms.

- Coordinate with software vendors for upgrades, licensing, and customization needs.

- Ensure uptime and availability of enterprise applications used by engineering, installation, and maintenance teams.

Cybersecurity & Compliance:

- Implement and monitor IT security protocols including antivirus, firewalls, and access controls.

- Ensure data protection practices in accordance with company policies and legal requirements.

- Conduct periodic audits and risk assessments.

End-User Support & Helpdesk Management:

- Lead a small helpdesk team and ensure timely resolution of IT tickets and issues.

- Train employees on IT tools, cybersecurity practices, and system usage.

IT Projects & Process Improvements:

- Identify and recommend improvements in IT workflows, automation opportunities, and cost optimizations.

- Maintain IT documentation including SOPs, user guides, and compliance records.

Coordination & Vendor Management:

- Track service levels and ensure timely delivery of services/products.

Key Performance Indicators(KPIs) :

- Service Request resolution time

- Data Security

- Budget adherence

Key Skills & Competencies:

- Technical troubleshooting and analytical thinking

- Project management and multitasking

- Strong communication and user support

- Knowledge of ITIL practices is desirable

- Ability to work with cross-functional teams (engineering, maintenance, sales)

Qualifications & Experience:

- 12 + years of experience in IT roles, preferably in manufacturing, construction, or elevator industry.

- Strong knowledge of networking, Windows/Linux servers, cybersecurity, and cloud systems.

- Familiarity with mobile-based field service applications is a plus.