Escon Elevators - Assistant Manager/Manager - Key Accounts

Key Responsibilities:

Account Management & Retention:

- Act as the primary contact for a portfolio of high-end B2B clients in architecture, interiors, and hospitality.

- Ensure consistent communication through structured monthly follow-ups and relationship nurturing.

- Monitor order statuses, product feedback, and ongoing satisfaction metrics.

CRM & Ticket Flow Ownership:

- Manage incoming client inquiries (product details, stock availability, order updates) from various channels.

- Use CRM (Zoho) to document interactions, monitor issue resolution, and generate reports.

- Maintain a service-first, solution-oriented tone that reflects the brands high standards.

Growth & Upsell:

- Identify and propose add-on sales or new product recommendations to existing distributors.

- Track client growth trends and contribute to sales expansion through proactive insight.

- Support the international sales team by preparing account insights and summaries.