Posted By
Job Views:
283
283
Applications: 101
Recruiter Actions: 4
Posted in
Sales & Marketing
Job Code
1633842
Eroute - Head - Client Success & Partnership/After Sales Service
Posted 1 month ago
Posted 1 month ago
Description:
Key Responsibilities:
- Serve as the primary point of contact for clients, ensuring smooth and effective communication with internal teams.
- Understand client objectives and ensure their needs are met proactively and efficiently.
- Provide regular reports, insights, and performance reviews to clients and internal stakeholders.
- Resolve client issues or escalations promptly and maintain high levels of client satisfaction.
- Drive customer engagement through regular check-ins, feedback sessions, and solution-based interactions.
- Identify cross-selling and up-selling opportunities to expand OmniCards presence within existing accounts.
- Monitor customer engagement metrics, addressing gaps or declines through timely intervention.
- Maintain a deep understanding of OmniCards products and solutions to align offerings with client needs.
- Oversee client onboarding and ensure a seamless transition from sales to account management.
- Collect and analyze client feedback to enhance product offerings and improve the customer experience.
- Manage contract renewals, ensuring timely follow-ups and maximizing client retention.
- Lead and mentor a team of Key Account Managers, driving performance and continuous improvement.
Requirements:
- Bachelor's in Tech is must.
- 5+ years of experience in Key Account Management, Client Success, or B2B Relationship Management.
- Proven experience handling enterprise or mid-market clients in the Fintech / Payments / SaaS / B2B solutions domain (preferred).
- Strong understanding of account growth strategies, customer retention, and stakeholder management.
- Excellent communication, negotiation, and presentation skills.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Strong team management and leadership capabilities.
- Proactive, customer-oriented, and skilled at managing multiple priorities in a fast-paced environment.
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Posted By
Job Views:
283
283
Applications: 101
Recruiter Actions: 4
Posted in
Sales & Marketing
Job Code
1633842
