Role Summary:

Apty is looking for an Enablement Manager to own and run our end-to-end enablement charter for Apty across customers, implementation partners, and new employees.

You will manage our self-serve enablement portal, design learning journeys, and ensure every stakeholder can adopt and use Apty with confidence.

Key Responsibilities:

Apty Enablement Program:

- Design and own the Apty enablement for customers and partners.

- Define role-based learning paths, certifications, and milestones.

- Plan and execute rollout: timelines, communication, sessions, and feedback loops.

Self-Serve Enablement Portal:

- Own Aptys enablement self-serve portal end to end.

- Continuously create, update, and upload content.

- Product walkthroughs, playbooks, checklists.

- Short videos, how-to guides, micro-courses.

- Templates and best-practice blueprints.

- Long and short form guides.

- Keep content structured, searchable, and always up to date with latest version of Apty.

Instructional Design & Content:

- Apply instructional design principles to craft engaging, outcome-driven learning experiences.

- Convert product features and workflows into simple, scenario-based training.

- Standardize formats, templates, and quality benchmarks for all enablement assets.

Adoption & Analytics:

- Define and track enablement KPIs: time-to-first-value, feature adoption, training completion, portal usage, help-ticket deflection.

- Use analytics and CS insights to identify gaps and improve programs.

- Report impact and recommendations to CS, Product, and Leadership.

Cross-Functional Collaboration:

- Work closely with CS, Product, Delivery and marketing to align enablement across the lifecycle.

- Support GTM and product launches with aligned training and content.

Requirements:

- 4-8 years in Customer Enablement, Customer Education, L&D, or Product Training in B2B SaaS.

- Strong background in instructional design and adult learning principles.

- Hands-on experience designing and building role-based learning journeys and certifications.

- Experience managing enablement / academy / LMS portals and content libraries.

- Ability to translate complex product workflows into clear, practical learning content.

- Comfortable using product and usage analytics to drive decisions.

- Should have experience in technical writing.

Nice to Have:

- Experience with Digital Adoption Platforms or enterprise apps (Workday, Oracle, Salesforce, SAP, MS Dynamics).

- Prior experience launching a new version enablement program (major product release).