EPlanet Soft - IT Business Analyst cum Client Acquisition

Description:

Experience 3-6 Years.

Key Responsibilities:

- Own the client relationship, acting as the primary point of escalation for key accounts.

- Oversee service delivery and ensure client expectations are met or exceeded.

- Conduct regular client meetings, reviews, and performance discussions.

- Develop account plans to strengthen relationships and drive business growth.

- Collaborate with cross-functional teams to resolve issues and implement service improvements.

- Analyze client feedback and performance metrics to enhance service quality.

- Lead renewal discussions and support upsell/cross-sell initiatives.

- Mentor and coach junior team members on client service best practices.

- Represent the clients voice in strategic discussions with internal leadership.