- Effectively managing the expense review/facilitation process and handling escalations for Americas expense Hub
- Collaborate with Onshore regional lead and Assistant Manager on the expense facilitator program
- Plan and allocate resources to effectively staff and accomplish the work to meet productivity and quality goals
- Identifies ways to improve processes/procedures to enhance quality and/or productivity
- Providing adequate support and guidance for the team on expense policies & procedures and navigating across systems i.e. Concur, Yonyou, smart Approval, etc.
- Focus on Performance Management
- Priorities setting and Career development
- Identify and communicate opportunities for relevant skill development
- Support New Joiner trainings
Required qualifications, capabilities, and skills:
- Detail oriented with strong organizational skills and ability to multi- task
- Strong interpersonal, coaching and conflict resolution skills
- Highly effective in communicating with colleagues at all levels across the organization
- A self-starter who consistently strives for excellence in both people and process management
- Foster a collaborative and inclusive environment that supports growth and development
- Analyze and Identify process efficiencies
- Technical Proficiency across Excel, PowerPoint, Word, Access
- Demonstrates leadership skills to steer the team towards a common goal
Preferred qualifications, capabilities, and skills:
- People management experience
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