Enterprise Minds - Technical Program Manager

Description:

About the job

Technical Program Manager (D365 F&O)

Role Summary:

We are seeking an experienced Technical Program Manager (TPM) with strong expertise in Microsoft Dynamics 365 Finance & Operations (F&O) to lead large-scale ERP programs.

The role involves managing cross-functional delivery across business, engineering, integration, and partner teams while ensuring successful implementation, upgrades, and post-go-live stability of D365 F&O solutions.

Key Responsibilities:

Program & Delivery Management:

- Own end-to-end program delivery for D365 F&O implementations, upgrades, and rollouts.

- Define program scope, milestones, dependencies, and delivery timelines.

- Manage risks, issues, and change requests across multiple workstreams.

- Track program KPIs, budgets, and resource utilization.

D365 F&O Solution Oversight:

- Work closely with solution architects and functional leads across:

Finance

Supply Chain

Procurement

Manufacturing (if applicable)

- Ensure technical and functional designs align with business objectives.

- Oversee customizations, extensions, integrations, and data migration strategies.

Technical & Integration Governance:

- Govern integrations between D365 F&O and external systems (CRM, BI, WMS, 3rd-party apps).

- Ensure best practices around:

X++ customizations

Extensions framework

LCS usage

Security and role design

- Review technical designs, deployment strategies, and performance considerations.

Stakeholder & Vendor Management:

- Act as primary point of contact for business stakeholders, system integrators, and vendors.

- Facilitate steering committee updates and executive communication.

- Coordinate on-shore and off-shore teams for timely delivery.

Go-Live & Post Go-Live:

- Lead cutover planning, go-live readiness, and hypercare support.

- Ensure production stability, defect triage, and continuous improvement.

- Drive adoption, training readiness, and operational excellence.

Required Skills & Experience:

- 8+ years of overall experience with ERP / Enterprise systems.

- Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations.

- Proven experience as a Technical Program Manager / Program Manager on ERP programs.

- Solid understanding of:

D365 F&O architecture

Integrations and data migration

Customization and extension frameworks

- Experience working with Agile / Hybrid / Waterfall delivery models.

- Excellent stakeholder communication and leadership skills