Enterprise Minds - Technical Program Manager

About the job:

- We are seeking a Technical Program Manager (TPM) with hands-on technical exposure to lead complex enterprise programs across Salesforce and Microsoft Dynamics 365 platforms.

- This role requires a strong ability to understand architecture, integrations, data flows, and technical trade-offs, while driving delivery using Agile methodologies.

- The ideal candidate will act as a bridge between business, product, and engineering, owning program execution while providing technical leadership and guidance.

Key Responsibilities:

Program & Agile Delivery:

- Own end-to-end delivery of large, cross-functional programs involving Salesforce and MS Dynamics 365

- Drive Agile execution including PI planning, sprint planning, backlog grooming, reviews, and retrospectives

- Manage scope, timelines, dependencies, risks, and delivery commitments

- Ensure incremental and predictable delivery of business value

- Technical Leadership & Architecture Understanding

Possess deep understanding of:

- Salesforce architecture (Sales/Service Cloud, custom objects, Apex, integrations)

- Microsoft Dynamics 365 (CRM modules, workflows, plugins, integrations)

- Review and guide solution designs, integration patterns, and data models

Work closely with architects and engineers on:

- API integrations

- Data migration and synchronization

- Security, performance, and scalability considerations

- Provide technical guidance during design, development, and release phases

- Stakeholder & Product Collaboration

- Partner with Product Owners and Business stakeholders to translate business needs into technical requirements

- Convert requirements into epics, features, and user stories with clear acceptance criteria

- Align product roadmaps with technical feasibility and delivery plans

- Communicate technical trade-offs and risks clearly to non-technical stakeholders

- Governance, Risk & Quality

- Establish and enforce program governance, metrics, and reporting

- Identify and mitigate technical and delivery risks early

- Ensure quality through design reviews, code quality practices, testing strategies, and UAT coordination

- Support release management, DevOps pipelines, and post-production support

- 8+ years of experience in Technical Program / Project Management

- Strong hands-on technical exposure to Salesforce and Microsoft Dynamics 365

- Solid understanding of Agile / Scrum / SAFe

- Experience managing large-scale enterprise CRM or digital transformation programs