Job Description:

We are looking for an Enterprise Account Manager with strong experience in employee benefits broking and/or group health insurance to manage strategic enterprise accounts, build CXO-level relationships, drive renewals and account growth, and ensure high client satisfaction. The role will involve advising clients on benefits programs, managing account health, and identifying opportunities for cross-selling insurance and wellness solutions.

- Own end-to-end relationship management for a portfolio of strategic enterprise accounts.

- Build and maintain strong relationships with CXO, HR, Finance, and senior business stakeholders.

- Manage the complete renewal lifecycle, including client discussions, negotiations, benchmarking, and renewal strategy.

- Conduct policy and benefits benchmarking and provide recommendations aligned with client requirements and market practices.

- Analyze claims experience, utilization trends, and account performance to identify improvement opportunities.

- Advise clients on employee benefits and group health insurance plan design, coverage, and optimization.

- Drive cross-sell and up-sell of insurance, employee benefits, wellness, and related solutions.

- Lead QBRs, MBRs, account reviews, and governance meetings with key clients.

- Monitor account health, client satisfaction, renewals, revenue, and overall relationship strength.

- Coordinate with Claims, Operations, Underwriting, Product, Wellness, and other internal teams to ensure smooth service delivery.

- Proactively resolve client escalations and ensure timely closure of service and claims-related issues.

- Identify client needs and develop opportunities for deeper account penetration and long-term growth.

- Maintain account plans, relationship maps, business reviews, and relevant account documentation.

- Partner with internal teams to improve service quality, retention, and overall client experience.

Required Skills:

- 8 - 13 years of experience in employee benefits broking, group health insurance, corporate insurance, or a closely related domain.

- Strong experience managing large enterprise accounts and senior/CXO-level relationships.

- Hands-on experience with group health insurance, employee benefits, renewals, and policy benchmarking.

- Strong understanding of claims analysis, benefits plan design, and client advisory.

- Proven experience in renewal management, client retention, cross-sell, and account growth.

- Experience conducting QBRs/MBRs and presenting account performance and recommendations to senior stakeholders.

- Strong stakeholder management, negotiation, communication, and presentation skills.

- Ability to work cross-functionally with internal teams to ensure high-quality client delivery.

- Strong commercial and relationship-management orientation.