Role : Engineering Manager

Role Summary :

- The Engineering Manager is responsible for driving technology strategy, execution excellence, and scalable platform development.

- This role bridges business goals with technical delivery, ensuring high-quality product development, operational efficiency, and innovation across systems and teams.

- The EM plays a critical leadership role in building high-performing teams, optimizing engineering processes, and enabling business growth through technology.

Key Responsibilities :

- Define and execute the technology roadmap aligned with business objectives

- Drive scalable architecture decisions across platforms and services

- Lead modernization initiatives (microservices, automation, etc.)

- Ensure systems are secure, resilient, and high-performing

- Oversee end-to-end product development lifecycle

- Ensure timely delivery of projects with high quality

- Establish and enforce engineering best practices and standards

- Drive Agile methodologies and continuous improvement

- Manage core systems such as (not limited) :

1. User management and authentication

2. Billing, wallet, and payment systems

3. Messaging platforms (SMS, WhatsApp, etc.)

- Ensure high availability, scalability, and fault tolerance

- Build and mentor high-performing engineering teams

- Define team structure, hiring plans, and capability development

- Drive performance management and career growth

- Foster a culture of ownership, accountability, and innovation

- Work closely with Product, QA, DevOps, Sales, and Leadership teams

- Translate business requirements into technical execution plans

- Act as a key stakeholder in strategic decision-making

- Establish KPIs for engineering efficiency and delivery

- Monitor system performance, uptime, and incident management

- Drive automation in testing, deployment, and monitoring

- Ensure compliance with security and data governance standards

- Evaluate and onboard technology solutions and tools

- Communicate progress, risks, and outcomes to leadership

Key Skills & Competencies :

- Strong understanding of distributed systems and scalable architectures

- Experience with Infrastructure on DataCenters

- Knowledge of backend systems, APIs, databases, and messaging systems

- Experience with DevOps, CI/CD, and monitoring tools

- Proven ability to lead large engineering teams

- Strong decision-making and problem-solving skills

- Excellent communication and stakeholder management

- Strategic thinking with execution focus

- Ability to align technology with business impact and ROI

- Experience in handling budgets, cost optimization, and planning

- Understanding of product lifecycle and customer experience

Qualifications :

- Bachelors or Masters degree in Engineering / Computer Science or related field

- 10 - 15+ years of experience in software engineering

- 5+ years in leadership roles

Key Performance Indicators (KPIs) :

- On-time delivery of projects

- System uptime and reliability

- Engineering productivity and efficiency

- Quality metrics (defect rate, rework rate)

- Team retention and engagement

- Cost optimization and infrastructure efficiency