Employee Relations Manager - CoE

The Employee Relations (ER) Manager would be responsible for fostering a positive and compliant work environment by managing employee relations, conflict resolution, disciplinary processes, and compliance with India labor laws. This role acts as a key advisor to business leaders and HRBPs on matters related to employee conflicts, grievances, code of conduct and organizational policies.

Key Responsibilities:

Employee Relations & Conflict Management

- Serve as the primary point of contact for complex employee relations issues, grievances, and disciplinary matters.

- Conduct fair and timely investigations into complaints (harassment, misconduct, policy violation, etc.).

- Advise and train HRBPs on complex issues related to company policies, disciplinary actions, and grievance procedures.

- Facilitate resolution of workplace conflicts to ensure a healthy, productive environment.

- Conduct employee trainings related to code of conduct and workplace safety

Compliance & Legal

- Ensure adherence to all applicable Indian labor laws (Shops & Establishments Act, ID Act, POSH Act, etc.).

- Partner with legal team to mitigate risk and maintain statutory compliance.

- Maintain documentation and reports related to disciplinary actions and investigations.

- Support internal audits and labor inspections.

- Support sustainability, ESG and related certification readiness

Policy Development & Implementation

- Develop, review, and update HR policies in alignment with legal requirements and best practices.

- Conduct employee awareness and training programs on HR policies and workplace ethics.

Reporting & Analytics

- Maintain accurate ER data and metrics

- Prepare periodic reports for leadership on compliance status, and employee conflicts, grievance completion.

Qualifications & Skills:

Skills:

- Strong knowledge of Indian labor laws and employment regulations.

- Ability to handle confidential and sensitive matters with integrity.

- Ability and intent to work in a fact paced environment

Experience:

- 10 - 14 years of solid HR experience including at least 3+ years of experience in ER role with independent charge of a large business unit

- At least 5+ years in IT services or consulting services companies

- Masters/MBA in Human Resources