Job Title : ER Case Management Global Support Advisor

Purpose of the Role:

To support the business with the management of employee relations cases, in line with relevant policies, procedures, and regulatory requirements. This includes providing professional advice, support, and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance, and Sickness), and investigating matters where required.

Accountabilities

- Provision of ER advice on a range of topics, including reviewing and drafting documentation, advising on process as well as potential employment/legal risk. Supporting directly where required, often with senior, complex, and regulatory matters.

- Investigations to resolve employee complaints, grievances, and disciplinary matters, and guidance on the completion of these, supporting managers and employees as required.

- Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations, and the overall business strategy.

- Production and deployment of ER training in coordination with control partners with a focus on prevention.

- Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

- Expectations for this Role (equivalent to Assistant Vice President level)

- Consult on complex issues, providing advice to People Leaders to support the resolution of escalated issues.

- Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.

- Take ownership for managing risk and strengthening controls in relation to the work done.

- Perform work that is closely related to that of other areas, requiring understanding of how areas coordinate and contribute to the achievement of the organisation's sub-function objectives.

- Collaborate with other areas of work for business-aligned support, keeping up to speed with business activity and strategy.

- Engage in complex analysis of data from multiple sources (internal and external, such as procedures and practices in other areas, teams, companies, etc.) to solve problems creatively and effectively.

- Communicate complex information (including sensitive information or information difficult to communicate because of its content or audience).

- Influence or convince stakeholders to achieve outcomes.

Core Behaviours / Values:

All colleagues will be expected to demonstrate the organisation's core values of Respect, Integrity, Service, Excellence, and Stewardship - as well as a mindset to Empower, Challenge, and Drive.

Role Summary:

You will support ER Case Management activities and provide specialist case management advice and coaching to People Leaders on a variety of topics, driving the resolution of Disciplinary, Capability, and Grievance cases with managers.

Required Skills & Experience:

- Practical ER case management experience gained in an HR/ER function, advising Line Managers on a day-to-day basis on ER cases in a commercial and pragmatic way.

- Prior experience of practical ER case management or advisory on complex matters for a medium to large blue-chip organisation.

- Experience managing HR/ER matters (specific jurisdiction can be inserted as required).

- Understanding of issues affecting Employee Relations case management internally.

- Strong influencing and stakeholder management skills.

- Strong verbal and written communication skills.

Additional Skills (Preferred):

- Experience working in a highly matrixed organisation.

- Solid appreciation of the importance of recognising cultural and geographic sensitivities.

- Excellent analytical and data skills, including intermediate use of Excel.

- Ability to use effective communication to ensure customers understand messages, actions, and recommendations.

- Logical decision-making, effective listening, clarity of thought, and utmost professionalism.