Job Summary:

The Senior Professional - IT & Systems will own the reliability, security, scalability and effectiveness of Emmvee's complete IT and enterprise systems landscape across business units, manufacturing facilities and group companies. The role will ensure uninterrupted operations, with zero manufacturing line downtime attributable to IT systems or infrastructure under the IT function's control.

The role will maximise utilisation of the existing SAP environment and lead the business-side implementation, integration, adoption and stabilisation of the new ERP platform layered on top of and integrated with SAP. The role will also own IT infrastructure, NOC/SOC, cybersecurity, IT/OT integration, business continuity, data governance and digital transformation.

Key Accountabilities:

1. Enterprise Systems, SAP & ERP:

- Maximise utilisation of existing SAP modules, workflows, integrations and automation; this is not a greenfield SAP implementation role.

- Own business-side implementation of the new ERP layer integrated with SAP, including process mapping, requirements, UAT, data migration, rollout, adoption and stabilisation.

- Ensure seamless integration across SAP, ERP, WMS, CRM, DMS, HRMS, finance, manufacturing and other enterprise applications; establish clear systems of record and eliminate duplicate/manual processes.

2. Manufacturing IT & Uptime:

- Maintain zero manufacturing line downtime attributable to IT systems, applications, networks or infrastructure under IT control.

- Ensure 24x7 availability of production-critical systems with redundancy, failover, defined SLAs and proactive capacity planning.

- Own escalation, RCA and CAPA for critical IT incidents and work with Manufacturing, Engineering and Maintenance to proactively mitigate technology-related operational risks.

3. NOC & Infrastructure:

- Establish/manage a centralised NOC with 24x7 monitoring of networks, connectivity, servers, storage, cloud, databases and production-critical infrastructure.

- Implement real-time alerting, escalation, availability monitoring, MTTR tracking, capacity management and management dashboards.

- Own infrastructure lifecycle, architecture, standardisation and resilience across plants and offices.

4. SOC & Cybersecurity:

- Establish/manage an internal or managed SOC with continuous security monitoring.

- Oversee SIEM, EDR/XDR, IAM/PAM, network/email/cloud security, vulnerability and patch management, threat monitoring and incident response.

- Conduct security reviews, VAPT and vendor-risk assessments; ensure timely closure of critical vulnerabilities and audit findings.

5. IT/OT & Manufacturing Systems:

- Own the architecture and resilience connecting shop-floor/production systems with enterprise applications.

- Govern integration, where applicable, across PLC/SCADA/MES, plant networks, production systems, SAP/ERP and analytics.

- Ensure IT/OT segmentation, OT cybersecurity, reliable manufacturing data flow and controlled OEM/vendor remote access.

6. BCP, DR & Data Governance:

- Define RTO/RPO for critical systems; maintain tested backups, redundancy, failover and disaster-recovery plans, including periodic restoration and DR drills.

- Establish enterprise data governance, master-data ownership, data quality, retention/archival, access controls and API/integration governance.

- Ensure consistent, trusted data and a clear single source of truth across enterprise systems.

7. Digital Transformation, PMO & Vendors:

- Drive automation and digital initiatives tied to measurable business outcomes, productivity and reduction of manual processes.

- Govern IT projects for scope, timeline, quality, budget, risks, acceptance criteria and implementation readiness; report status and risks to the CSBDO.

- Manage technology vendors and service providers through clear SLAs, performance reviews, cybersecurity requirements and knowledge-transfer obligations.

8. Governance, Team & Budget:

- Lead the IT & Systems organisation with clear accountability across applications, infrastructure, cybersecurity, NOC/SOC and support.

- Maintain IT policies, access controls, audit/compliance governance, risk registers and technology asset/licence governance.

- Own annual IT budgets, optimise technology investments and operating costs, and partner with Manufacturing, Finance, Procurement, Supply Chain, HR, Sales and Logistics.

Qualifications & Experience:

- 20+ years of relevant experience.

- Bachelor's degree in Engineering, Computer Science, Information Technology or related discipline; MBA/master's degree is an added advantage.

- SAP/ERP-related certifications preferred; PMP, PRINCE2, ITIL or similar certifications are an added advantage.

Technical Skills:

SAP ERP and enterprise applications; ERP integration and support; manufacturing systems; WMS/MRP/MTO/P2P/O2C; high-availability IT infrastructure; NOC/SOC; cybersecurity; IT/OT integration; cloud and databases; BCP/DR; IAM/PAM; data governance and APIs; BI/reporting; IT governance; IT service management; project/programme management.

Behavioural Competencies:

Strong leadership and ownership; strategic thinking; problem-solving and decision-making; manufacturing orientation; stakeholder and vendor management; crisis/incident management; change management; business and commercial acumen; high accountability; ability to work under pressure; strong communication.

Key Performance Indicators:

- Zero manufacturing downtime attributable to IT systems or infrastructure under IT control.

- Achievement of defined uptime SLAs for production-critical infrastructure and enterprise applications.

- 24x7 NOC monitoring and effective SOC coverage for identified critical assets.

- Achievement of defined MTTA/MTTR, RTO/RPO and successful scheduled DR/backup-restoration tests.

- Successful implementation, integration, adoption and stabilisation of the new ERP platform, alongside increased utilisation of existing SAP capabilities.

- Reduction in manual processes/duplicate data entry and improved enterprise data quality and availability.

- Timely closure of critical cyber vulnerabilities/audit findings; on-time and on-budget IT project delivery; budget adherence and user adoption.

Reporting To:

Chief Strategy & Business Development Officer (CSBDO)

Preferred Industries:

Manufacturing, Engineering, Renewable Energy, Solar, Automotive, Electrical & Electronics, EPC, Industrial Equipment and large multi-location organisations.