Job Title: Director - Academic Services and Registrar.

Location: Mumbai, India.

Department: Academic Services.

Reporting to: Chief Operating Officer.

Employment Type: Full-time.

About the Role:

- We are seeking a Director of Academic Services and Registrar to oversee the delivery of academic programmes and ensure an effective, consistent, and high-quality experience for students, staff, and other stakeholders.

- This role includes responsibility for registrar functions, academic standards, and quality, accreditation and regulatory compliance, student records management, and student conduct.

- As custodian of academic records and institutional policies, the Director/Head - Academic Services acts as the key liaison with regulatory bodies, legal counsel, and university stakeholders, including parents and guardians on academic matters.

Key Responsibilities:.

- Shape the overall learning journey and ensure a seamless, inclusive, high-quality academic experience for students and faculty.

- Build, lead, and develop a high-performing Academic Services team that delivers consistent, professional support.

- Ensure academic programmes are planned and delivered in alignment with University strategy and regulatory/accreditation requirements.

- Foster a culture of continuous improvement, ensuring processes and services evolve to meet user needs.

Academic Administration:.

- Oversee student registration, records, examinations, certification, and graduation.

- Ensure the integrity, confidentiality, and accuracy of academic records and institutional data.

- Oversee assessment, progression, and the conferment of awards.

Governance, Policy & Compliance:.

- Serve as Secretary to statutory academic bodies, ensuring appropriate governance procedures.

- Ensure compliance with UGC, AICTE, NAAC, Government of India, data-protection regulations, and other relevant authorities.

- Maintain academic policies and risk registers; support internal/external audits and inspections.

Quality Assurance & Standards:.

- Lead institutional academic quality assurance and effectiveness initiatives.

- Safeguard academic standards and support curriculum development, programme approval, monitoring, and external examiner management.

Student Conduct & Regulation:.

- Oversee student conduct, academic integrity, fitness-to-practise, and academic appeals, ensuring fair and transparent processes.

- Monitor student compliance with academic requirements and address non-compliance.

Digital & Operational Management:.

- Lead implementation and optimisation of academic systems and digital services to enable efficient, user-focused operations.

- Manage academic timetabling, classroom utilisation, and workload distribution.

- Use institutional data and feedback to drive evidence-based improvements.

Stakeholder & Community Engagement:.

- Collaborate with academic leadership and operations to maintain coherence in planning, delivery, and improvement.

- Serve as the main academic contact for parents/guardians on sensitive queries, ensuring professionalism and confidentiality.

- Build internal and external networks to remain informed of sector developments and institutional opportunities.

Strategic Leadership & Representation:.

- Support strategic planning, programme development, and representation before accreditation/regulatory bodies.

- Participate in or chair University committees and working groups as needed.

Key Competencies:.

- Entrepreneurial Agility: Ability to build and scale new initiatives, fostering innovation and institutional growth.

- Strategic Thinking: Ability to design and implement long- term strategies aligned with University goals.

- Leadership & Team Management: Proven ability to lead, develop, and motivate diverse teams.

- Stakeholder Collaboration: Ability to work effectively with faculty, staff, and external partners.

- Regulatory & Compliance Expertise: Knowledge of accreditation, quality assurance, and statutory requirements.

- Data-Driven Decision- Making: Strong analytical skills in using data to improve performance.

- Communication & Presentation: Excellent written and verbal communication; confident in public forums.

- Technology Proficiency: Ability to adopt and optimize systems such as CRM, LMS, and academic management platforms.

- Problem Solving: Strong critical thinking skills to address complex challenges.

- Student- Centric Approach: Commitment to delivering excellent student experience.

- Planning & Organising: Ability to manage processes, timelines, and priorities effectively.

- Continuous Improvement Mindset: Track record of enhancing services and promoting best practices.

Qualifications and Experience:.

- Master's degree in Public Administration, Business, Education, or a related field.

- 10+ years of experience in academic services roles within high- quality higher education institutions.

- Demonstrated expertise in academic programme management, university regulations, curriculum management, and accreditation processes with commitment to quality standards and positive student experience.