As the second-highest executive at Emami Frank Ross Ltd., the COO will be responsible for the end-to-end operational excellence and strategic growth of the retail business. This role demands a high-calibre leader to drive P&L performance, scale the store network, and integrate various business verticalsincluding FMCG, Branded Generics, and Pathology-into a seamless, profitable engine.

Executive Summary:

Designation: Chief Operating Officer (COO)

Reporting to: Managing Director (MD)

Location: Esplanade, Kolkata (Headquarters)

Experience: 15 - 25 Years

Industry Preference: Consumer Retail (Pharma, FMCG, or Organized Retail)

Compensation: Up to - 60 LPA + (Commensurate with merit)

Work Structure: 6 Days (Alternate Saturdays off) | Work from Office

Key Responsibilities & Strategic Mandate

1. Operational Excellence & P&L Management

- Drive the P&L and EBITDA performance for a network of 300+ stores.

- Formulate and execute monthly, quarterly, and annual sales strategies across all segments to meet

aggressive revenue targets.

- Optimize System & Process Improvements to enhance organizational efficiency and bottom-line profitability.

2. Growth, Expansion & Business Development

- Lead the Retail Expansion strategy by identifying high-potential locations and overseeing the successful launch of new stores.

- Spearhead Product & Business Development initiatives to diversify revenue streams.

- Aggressively grow the Corporate Sales portfolio by acquiring and retaining large-scale corporate clients.

3. Strategic Insights & Market Intelligence

- Business Analytics & Insights: Leverage data-driven insights to monitor KPIs, identifying underlying trends and performance gaps to drive informed decision-making across all 300+ stores.

- Competitor Analysis & Benchmarking: Conduct rigorous mapping of competitor movements, pricing strategies, and service models to maintain a dominant market position in the pharmacy and retail space.

- Industry Best Practices: Proactively identify and integrate global retail best practices, emerging technologies, and innovative operational workflows to modernize the Emami Frank Ross consumer experience.

- Market Intelligence: Monitor pharmaceutical and FMCG industry shifts to pivot strategies in alignment with regulatory changes and evolving consumer behavior.

4. Merchandising & Brand Identity

- Oversee Planogramming and Visual Merchandising to ensure a uniform and premium customer experience across all outlets.

- Direct the Marketing, Branding, and Advertising strategy to strengthen market presence and consumer recall.

5. Human Capital & Organizational Design

- Provide leadership to a workforce of 2,000+ employees, fostering a culture of high performance and accountability.

- Lead Organizational Restructuring efforts to ensure the Operations and support teams are lean, agile, and scalable.

6. Vertical Specialization

- Ensure dedicated growth trajectories for FMCG sales, Branded Generics, and the Pathology division within the retail ecosystem.

Stakeholder Collaboration:

The COO will work in close coordination with functional heads to ensure seamless execution:

Supply Chain & Logistics: To optimize inventory turnover and warehouse efficiency.

Finance: For budgetary control, audit compliance, and financial forecasting.