ElevenX Capital - Chief Operating Officer

The COO will lead and manage the day-to-day operations of the managed services organization and serve as the operational execution arm of the Presidents Office.

Key Responsibilities:

- Drive operational governance, SLAs, KPIs, and execution discipline.

- Manage cross-functional service delivery and operational performance.

- Oversee ITSM operations, escalations, and service quality.

- Lead budgeting, operational efficiency, utilization, and financial oversight.

- Establish reporting, review cadences, SOPs, and governance frameworks.

- Build a high-accountability, process-driven operational culture.

Mandatory Experience:

Candidate must have prior leadership experience in:

- IT Service Management (ITSM)

- Recruitment & Talent Acquisition Operations

- Performance Management governance

- Multi-functional managed/shared services organizations

Good to have experience in:

- P&L Management

- Marketing

- Legal Process management

Ideal Profile:

- 8+ years of operational leadership experience

- Strong operational governance and execution capabilities

- Experience managing large cross-functional teams

- Strong financial, analytical, and stakeholder management skills

- Highly structured, process-oriented, and execution-focused

Reporting:

Reports to the President and manages functional heads across all service lines.