ElevenX Capital - Chief of Staff

Role and Responsibility:

- Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

- Develops the daily / weekly operational systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.

- Maintains and improves the overall operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

- Accomplishes the human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

- Meets the financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Requirements:

- Seniority: 8+ years of leadership experience

- Ability to lead the Company through the transition from early stage to mature stage.

- Desire to work in a dynamic start-up, and effective resolving ambiguities.

- Must be able to transition seamlessly from strategic level vision creation to day-to-day tactical operations.

- Must have sharp focus to end goals.

- Experience building teams from scratch or scaling organizations is a must

- Knowledge of performance evaluation and customer service metrics

- Solid understanding of reporting and budgeting procedures

- Demonstrated ability to set priorities, be flexible and manage multiple projects simultaneously Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)

- Proficient in MS Office and contact center equipment/software programs Outstanding interpersonal & managerial skills.