Chief of Staff - QuickLaunch

About QuickLaunch:

QuickLaunch is a leading AI-powered Identity and Access Management (IAM) platform built for higher education and enterprises. Our mission is to simplify access, enhance security, and empower institutions with cutting-edge identity solutions. Headquartered in the U.S. with operations in India, QuickLaunch serves 1,000+ institutions globally.

We are looking for a Chief of Staff to partner closely with the CEO and leadership team to drive strategy, execution, and operational excellence across the organization. This is a high-visibility role with impact across product, customer success, and global operations.

Key Responsibilities:

1. Strategic Planning & Execution:

- Partner with the CEO to define and drive company-wide strategic priorities.

- Manage OKR setting, quarterly business reviews, and ensure follow-through on key initiatives.

- Track and report progress on strategic projects-across product, GTM, and operations.

2. Cross-Border Collaboration:

- Act as a bridge between U.S. and India leadership teams across Product, Engineering, Customer Success, Sales, and Marketing.

- Manage logistics, agendas, and follow-ups for executive reviews and leadership offsites.

- Ensure smooth collaboration across time zones and business functions.

3. Product & Business Support:

- Support leadership in evaluating market trends, competitor positioning, and customer feedback.

- Help track product adoption, churn, and customer success KPIs-surfacing insights for leadership action.

- Partner with Product, Engineering, and Support to ensure alignment on delivery and roadmap execution.

4. Communications & Stakeholder Engagement:

- Prepare internal communications, board decks, and investor updates.

- Shape CEO's external communications-conference talks, blogs, industry commentary.

- Act as a thought partner to CEO for major announcements, customer interactions, and strategic partnerships.

5. Operational Excellence:

- Own CEO's operating rhythm: schedule management, meeting preparation, and follow-ups.

- Streamline leadership workflows and ensure accountability across teams.

- Champion a high-performance culture aligned with QuickLaunch values.

Ideal Skills & Traits:

- Strong operator: able to shift between strategy and execution with agility.

- SaaS-native: understands product-led growth, ARR metrics, and B2B customer lifecycle.

- Excellent communicator: skilled at presentations, decks, and crisp business writing.

- Cross-cultural collaborator: comfortable working across U.S. and India teams.

- Trusted partner: high discretion, resilience, and ability to handle sensitive information.

- Analytical mindset: capable of interpreting business dashboards, KPIs, and customer data.

Qualifications:

- 5+ years in strategy, consulting, product operations, or Chief of Staff/operational leadership roles in SaaS/technology companies.

- Experience working in fast-scaling, venture-backed SaaS or IT firms.

- Strong academic background; MBA a plus but not mandatory.

Location: Gurgaon/Delhi NCR preferred; flexible to work across U.S.-India time zones.