This role is with one of our portfolio companies. You will own the end-to-end management of building supply - overseeing sourcing, training & onboarding. Your mission is to ensure a steady supply of high-quality experts, optimize costs, and drive operational excellence. This is a high-impact leadership role at the heart of company's growth journey, requiring strategic vision and impeccable execution. What You'll Do - Position Summary : Position Summary: As City Head for Mumbai, you will lead company's growth and operations in your city. This is a mission-critical leadership role that combines strategic thinking with ground-level execution. You will own the expert supply pipeline, lead hiring, training, and onboarding, and ensure seamless service delivery with a laser focus on quality, speed, and customer satisfaction. Key Responsibilities: Build & Scale Expert Supply - Drive onboarding of trained and verified supply. - Leverage local hiring channels, community partnerships, and referral networks - Ensure a steady pipeline to meet dynamic market demand Own Training & Quality - Design and run training programs to upskill supply - Monitor performance and enforce service quality benchmarks - Implement continuous retraining and quality improvement initiatives Ensure Operational Excellence - Track key operational metrics: order fulfillment, cancellations, turnaround time - Solve on-ground issues with speed and creativity - Continuously improve delivery processes and SOPs Lead & Manage Teams - Hire, manage, and mentor field operations associates and city managers - Build a high-trust, high-accountability culture - Motivate teams around targets and customer satisfaction Optimize Cost & Efficiency - Monitor operational costs and optimize unit economics - Identify and reduce inefficiencies, leakages, and wastage - Collaborate with central teams (Tech, Product, Supply Chain) for improvements Drive Local Strategy & Growth - Localize and adapt playbooks for your city's unique context - Launch growth experiments and new initiatives - Report insights and performance to leadership regularly Qualifications: - 8-12 years of experience in field operations, supply chain, logistics, or a similar role at a high growth startup - Strong leadership and team-building skills; prior experience managing large field teams preferred - High bias for action and a data-driven approach to decision-making - Excellent communication and people management abilities - Comfortable with ambiguity and fast-paced environments - High proficiency in using data and analytics to solve complex business problems.

Mumbai

Elevation Capital - City Head 

Job Description for Elevation Capital - City Head  in LIGHT RAY ADVISORS LLP in  Mumbai for (8-12) years of experience. Apply Now!