Elevation Capital - City Head

This role is with one of our portfolio companies.

You will own the end-to-end management of building supply - overseeing sourcing, training & onboarding. Your mission is to ensure a steady supply of high-quality experts, optimize costs, and drive operational excellence. This is a high-impact leadership role at the heart of company's growth journey, requiring strategic vision and impeccable execution.

What You'll Do - Position Summary :

Position Summary: As City Head for Mumbai, you will lead company's growth and operations in your city. This is a mission-critical leadership role that combines strategic thinking with ground-level execution. You will own the expert supply pipeline, lead hiring, training, and onboarding, and ensure seamless service delivery with a laser focus on quality, speed, and customer satisfaction.

Key Responsibilities:

Build & Scale Expert Supply

- Drive onboarding of trained and verified supply.

- Leverage local hiring channels, community partnerships, and referral networks

- Ensure a steady pipeline to meet dynamic market demand

Own Training & Quality

- Design and run training programs to upskill supply

- Monitor performance and enforce service quality benchmarks

- Implement continuous retraining and quality improvement initiatives

Ensure Operational Excellence

- Track key operational metrics: order fulfillment, cancellations, turnaround time

- Solve on-ground issues with speed and creativity

- Continuously improve delivery processes and SOPs

Lead & Manage Teams

- Hire, manage, and mentor field operations associates and city managers

- Build a high-trust, high-accountability culture

- Motivate teams around targets and customer satisfaction

Optimize Cost & Efficiency

- Monitor operational costs and optimize unit economics

- Identify and reduce inefficiencies, leakages, and wastage

- Collaborate with central teams (Tech, Product, Supply Chain) for improvements

Drive Local Strategy & Growth

- Localize and adapt playbooks for your city's unique context

- Launch growth experiments and new initiatives

- Report insights and performance to leadership regularly

Qualifications:

- 8-12 years of experience in field operations, supply chain, logistics, or a similar role at a high growth startup

- Strong leadership and team-building skills; prior experience managing large field teams preferred

- High bias for action and a data-driven approach to decision-making

- Excellent communication and people management abilities

- Comfortable with ambiguity and fast-paced environments

- High proficiency in using data and analytics to solve complex business problems.