Assistant Vice President/Regional Head - Operations

This role is with one of our portfolio companies.

Job Overview:

- As AVP Operations, you will have the opportunity to build and execute large-scale projects from the ground-up, leading both in-house teams and vendor networks across multiple cities.

- We are looking for a dynamic leader who can drive multi-city expansion while maintaining our best-in-class Quality, Safety and Customer NPS.

- Think strategically and translate vision into action for seamless execution.

- If you have a sharp business acumen to scale up operations and a passion to inspire & lead teams, fostering a high-performance culture - this role is for you!

Your Impact:

- Lead, Build & Scale - develop and manage high-performing teams in a fast-paced environment.

- Drive Operational Excellence by establishing reliable operating standards, streamline processes and enhance execution efficiency.

- Continuously refine processes, leverage technology and drive a product-first mindset for sustainable growth.

- Enhance Customer Experience by ensuring high quality and safety standards, meeting TAT for the customer and continuously improving service levels.

- Manage and develop a high performing team of 6-9 direct reportees and 100+ indirect reportees fostering a culture of accountability, performance and growth.

- Manage the administration and execution of the team's OKRs, provide feedback, stand by the team to make them successful and deliver to the Company's priorities.

- You will engage with the leadership team with an opportunity to shape the strategy, priorities and improvements.

- Foster Collaboration by working cross-functionally to implement best practices, improve support structures, and enhance overall operational impact.

- This role is for leaders who thrive in high-growth environments, make data-driven decisions and inspire teams to achieve excellence!

Required Skills:

- 7-14 years of direct management, leading large teams including reportees in leadership roles.

- MBA or other relevant advanced degree is a plus.

- Passion for coaching, mentoring and developing high-performing teams.

- Experience working in a fast-scaling tech-ops environment would be beneficial.

- Proven ability to manage competing priorities, drive complex projects and implement organizational change.

- Effectively convey strategic direction across all levels, including senior leadership.

- Experience in business process design and scalable execution.

- Thrive in a lean, fast-paced setting while building structures for rapid scale.

What's on offer:

- Step into the Company's high-impact leadership role where you will have the autonomy to drive change and scale operations with empowerment to lead Company-wide changes.

- Excellent opportunity to operate in a fast growth environment, lead a high performing team with 100+ employees and achieve goals that directly impact Customers and Company's financials.

- Work alongside seasoned professionals from diverse and solid backgrounds, in a high impact culture.