Ekfrazo Technologies - Service Delivery Manager - IT Services

Service Delivery Manager:

Full Time

Job Description:

Goals and deliverables:

What We Are Looking For:

Required Qualifications:

- Bachelor's or Master's degree in Engineering or Computer Science.

- 4-6 years of experience in Project Management, Service Delivery, Program Management, or Technical IT Consulting.

- Experience managing customer-facing engineering or IT services projects.

- Experience working with cross-functional and multicultural teams.

- Strong understanding of project management principles and delivery governance.

- Experience supporting proposal development, effort estimation, or bid preparation.

- Strong stakeholder management and customer communication skills.

- Excellent problem-solving and organizational skills.

Preferred Skills:

- Knowledge of Agile, Scrum and/or Waterfall project delivery.

- Experience managing KPIs, dashboards, and operational reporting.

- Understanding of financial concepts such as project margin, forecasting, and billing.

- Experience with capacity planning and resource management.

- Familiarity with continuous improvement methodologies.

- PMP, PRINCE2, Agile, or Scrum certifications are a plus.

What Makes You Successful:

We're looking for someone who:

- Takes ownership and proactively solves problems.

- Enjoys working directly with customers.

- Has a strong learning mindset and continuously seeks improvement.

- Communicates clearly with both technical and business stakeholders.

- Can balance customer expectations with operational constraints.

- Is comfortable making decisions in a fast-paced consulting environment.

- Thinks beyond day-to-day operations and contributes to long-term improvements.

- Builds trust through collaboration, accountability, and execution.