Operating from ISO-certified production centres, our 500+ staff work as your extended team and are able to deliver at any scale, in any format, globally.

Role Description

- As the Quality Manager for Creative Production Services, you will be the driving force behind quality excellence across all creative outputsincluding print, digital, audio-video, and packaging prepress deliverables.

- This role combines strategic oversight with hands-on leadership, ensuring that every asset meets the highest standards of accuracy, consistency, and client satisfaction.

- You will lead, train, and motivate a team of 35 quality analysts and checkers, fostering a culture of precision, accountability, and continuous improvement.

- Your responsibilities include reviewing design files for technical accuracy, managing colour fidelity, enforcing prepress standards, and resolving production issues in collaboration with design and QC teams.

- You will also implement and maintain Quality Management Systems (QMS), generate regular quality reports for internal and client stakeholders, and use data-driven insights to elevate performance across the board.

- The ideal candidate will bring deep expertise in creative production quality, strong leadership skills, and a proactive mindset to guide the team and optimize output quality at scale.

Key Result Areas (KRAs):

- Quality Control & Assurance: Ensure all designs meet predefined quality standards and client requirements.

- Process Improvement: Continuously identify and implement improvements in the design and production process to enhance quality and efficiency.

- Technical Proficiency: Maintain up-to-date knowledge of relevant software and tools to ensure high-quality design outputs.

- Compliance & Documentation: Adhere to industry regulations and maintain comprehensive documentation for all quality assurance activities.

- Team Collaboration & Training: Work closely with all the teams and provide feedback to enhance overall quality awareness and skills.

- Quality Standards: Agree on standards and define clear quality methods for the team.

- Control Systems: Establish and manage controls and documentation, including error analysis reports.

- Checklist Creation: Develop a checklist with the department head to ensure task completion.

- Performance Audits: Evaluate weaknesses and suggest improvements.

- Artwork Inspection: Ensure artwork aligns with briefs and guidelines.

- Management Support: Assist the leadership team as needed.

- Deadline Adherence: Maintain focus on meeting deadlines, compile and update studio schedules, inform departments about project status, and manage workload distribution.

- Performance Dashboard: Create a personal dashboard based on error logs and plan training to minimise mistakes.

- ISO Compliance: Stay aware of ISO9001, 14001, 27001 requirements, implement a risk-based approach and record performance based on assigned tasks.

Competencies:

- Technical Expertise: Deep understanding of packaging design principles, materials, and industry-specific software.

- Analytical Thinking: Ability to analyse complex data and translate it into actionable quality improvement plans.

- Attention to Detail: Keen eye for detail to identify even the smallest design flaws or inconsistencies.

- Communication Skills: Strong verbal and written communication skills to effectively convey quality standards and processes to team members.

- Problem-Solving: Identify problems, analyse root causes, and implement corrective actions.

- Project Management: Capable of managing multiple projects simultaneously while ensuring quality standards are met.

- Focus and Precision: Maintaining concentration and ensuring precise outcomes.

- Steady Performance: Upholding consistent quality and meticulousness.

- Pressure Resilience: Working swiftly and precisely, even when stressed.

- Self-Drive: Being self-motivated and systematic in approach.

- Sustained Attention: Possessing the stamina to stay focused over extended durations.

- Team Collaboration: Contributing effectively within a team setting.

- Efficient Execution: Employing intelligent strategies for optimal productivity.

Preferred Qualification & Technical Skills:

- A good standard of English, especially grammar and spelling.

- Strong spoken and written communication skills.

- Minimum 8-10 years of experience in quality assurance

- Knowledge in Standard Proofreading marks with the PDCA (PlanDoCheckAct) approach.

- Experience in client-facing quality reporting and audit readiness

- Strong understanding of prepress and allied standards will be an advantage

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