Eggoz - Senior Manager - Key Account Management

The Role:

The Key Account Manager at Eggoz is responsible for managing and scaling business with leading e-commerce grocery and quick commerce platforms. The role will primarily focus on driving online sales growth, optimizing digital visibility, ensuring supply chain efficiency and building Eggoz as a preferred partner with platforms.

Total Experience: 4 - 9 years

Key Responsibilities:

- Own P&L for assigned e-commerce accounts.

- Drive product listing, assortment expansion, and new SKU introductions.

- Develop joint business plans (JBP) with platforms covering sales, visibility, promotions, and innovation.

- Ensure sales targets, margins, and profitability goals are achieved across accounts.

- Optimize digital visibility through banners, search keywords, sponsored ads, and in-app promotions.

- Track account-wise performance on key KPIs: GMV, fill rates, OSA (On-Shelf Availability), return/rejection rates.

- Monitor competitor pricing, assortment, and promotional strategies; ensure Eggoz maintains competitive positioning.

- Coordinate with marketing team for digital campaigns and content tailored to e-commerce platforms.

- Act as single point of contact for buyer/category managers at platforms.

- Build long-term partnerships through trust, service levels, grievance redressal and category thought leadership.

- Manage negotiations on commercials, margins, trade terms, and visibility spends.

- Track receivables.

- Analyze consumer behavior, basket data, and repeat rates to identify growth opportunities.

- Recommend data-driven actions to improve performance on each platform.

What We Are Looking For:

- Graduate in Business, Marketing, or Sales with 2-6 years of experience in e-commerce/online modern trade account management, preferably in FMCG/Food & Beverages.

- Prior exposure to perishable/fresh categories will be an added advantage.

- Sound analytical skills.

- Excellent interpersonal, collaboration, and negotiation skills.

- Superb execution and communication skills.