Job Description:

We are seeking a dynamic and result-oriented Operations Manager to oversee and optimize the operational functions of our Direct Sales business. The ideal candidate will be responsible for driving process efficiency, improving sales operations, managing cross-functional coordination, and ensuring seamless execution of sales initiatives. This role requires strong analytical skills, operational excellence, and the ability to work in a fast-paced consumer-focused environment.

Key Responsibilities:

- Manage end-to-end operational activities supporting the Direct Sales business.

- Streamline sales operations by improving processes, workflows, and execution efficiency.

- Monitor daily sales operations, ensuring smooth order processing, inventory coordination, and timely fulfillment.

- Develop and maintain operational dashboards, MIS reports, and performance metrics.

- Analyze sales data to identify trends, operational gaps, and opportunities for process improvement.

- Coordinate with Sales, Supply Chain, Finance, Customer Support, Marketing, and Warehouse teams to ensure seamless business operations.

- Track sales targets, productivity metrics, and operational KPIs.

- Drive process automation and standardization to improve operational efficiency.

- Ensure adherence to company policies, SOPs, and compliance requirements.

- Identify operational risks and implement corrective and preventive actions.

- Support the implementation of new operational initiatives, systems, and business processes.

- Manage vendor and logistics coordination to ensure timely product availability.

- Conduct periodic operational reviews and recommend business improvements.

- Assist leadership with forecasting, demand planning, and business reporting.

- Lead process improvement initiatives focused on customer experience and operational excellence.

Required Skills:

- Strong understanding of Sales Operations and Business Operations.

- Experience in Direct Sales, Retail Operations, FMCG, Beauty, Consumer Products, or D2C business.

- Excellent analytical and problem-solving capabilities.

- Strong knowledge of Microsoft Excel (Advanced), PowerPoint, and reporting tools.

- Experience in MIS reporting, dashboard creation, and business analysis.

- Working knowledge of ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms.

- Ability to manage multiple stakeholders across different business functions.

- Strong project coordination and execution skills.

- Excellent communication and interpersonal abilities.

- Data-driven decision-making and process optimization mindset.

Preferred Qualifications:

- 2-6 years of experience in Sales Operations, Business Operations, Commercial Operations, or Supply Chain Operations.

- Experience working in FMCG, Consumer Goods, Beauty, Cosmetics, Retail, E-commerce, or D2C organizations.

- MBA or postgraduate qualification in Operations, Supply Chain, Business Management, or Marketing is preferred.

- Exposure to process automation, operational excellence, and business analytics will be an added advantage.