Role Summary:

- We are seeking a Program Manager-to lead and manage - business programs across e-commerce, operations, sales support, marketing coordination, and process governance

- This role focuses on planning, coordination, execution, and performance tracking, rather than technical delivery.

- The Program Manager will ensure that strategic initiatives are executed efficiently, stakeholders remain aligned, and business programs deliver measurable outcomes within defined timelines and budgets.

Key Responsibilities:

Program Planning & Governance:

- Plan, structure, and manage multiple business programs across e-commerce, operations, sales, and marketing functions

- Define program objectives, scope, timelines, milestones, and success metrics

- Establish governance frameworks, review mechanisms, and reporting cadence

Cross-Functional Coordination:

- Act as a central coordination point between internal departments and leadership

- Ensure alignment on priorities, dependencies, and deliverables

- Facilitate smooth communication and accountability across teams

Execution Management:

- Monitor program execution against defined plans and timelines

- Identify risks, delays, or resource gaps and drive corrective actions

- Ensure consistent follow-ups, reviews, and closure of action items

Performance Tracking & Reporting:

- Maintain structured dashboards, trackers, and progress reports

- Present program status, insights, and recommendations to senior stakeholders

- Ensure data accuracy and timely reporting across all initiatives

Process Improvement & Standardization:

- Design and implement standardized processes, workflows, and SOPs

- Improve operational efficiency and execution discipline

- Support scalability across e-commerce and non-technical business functions

Stakeholder & Leadership Support:

- Work closely with leadership on priority business initiatives

- Support decision-making through structured data and analysis

- Proactively escalate risks with solution-oriented recommendations

Required Skills & Competencies:

- Strong program and operations management experience

- Excellent organizational and coordination skills

- High attention to detail and execution discipline

- Strong communication and stakeholder management abilities

- Ability to manage multiple programs simultaneously

- Analytical mindset with a structured problem-solving approach

Preferred Experience & Qualifications:

- Experience in - e-commerce, manufacturing, retail, FMCG, real estate, or B2B organizations-

- Exposure to operations, sales coordination, supply chain, or business process management

- Experience working with dashboards, MIS reports, and performance tracking systems

- Bachelor's or Master's degree in Business Administration, Operations, or a related field

Key Performance Indicators (KPIs):

- Timely delivery of programs as per approved plans

- Stakeholder satisfaction and cross-functional alignment

- Accuracy and consistency of reporting and dashboards

- Improvement in execution efficiency and process adherence

Why Join Us:

- Opportunity to work closely with senior leadership

- High-impact role with ownership across business initiatives

- Exposure to large-scale e-commerce and operational programs

- Fast-paced environment with long-term growth potential