JOB DESCRIPTION

E-Commerce Manager

Role Details

Designation:

E-Commerce Manager

Department:

E-Commerce / Online Business

Reporting To:

Director

Location:

Lower Parel

Experience:

3 - 7 years

Working Days / Hours:

Monday to Saturday (Any 2 Saturdays off)

10:00 AM to 06:30 PM

Role Overview:

The E-Commerce Manager will manage and grow Insight Cosmetics' marketplace business across Myntra, Nykaa D, Purplle and Zepto. The role combines marketplace operations, sales and inventory monitoring, catalog and assortment management, promotional planning, commercial tracking, purchase-order coordination, and settlement follow-ups. The role will work closely with marketplace KAMs, SCM, Performance Marketing, the online team and Accounts to ensure accurate reporting, operational discipline and strong product visibility.

Key Responsibilities:

1. Marketplace Business & Account Management:

- Own day-to-day operations and account coordination across Myntra, Nykaa D, Purplle and Zepto.

- Maintain effective working relationships with marketplace KAMs and functional contacts across cataloging, marketing, supply chain and claims.

- Track marketplace issues, resolve operational blockers and escalate pending commercial, listing, PO or supply-chain matters to the relevant stakeholders.

- Maintain marketplace-specific trackers, workflow sheets, reference files, monthly plans and communication threads.

2. Sales Reporting, Analysis & Business Tracking:

- Monitor sales performance and update the daily sales tracker where applicable, including daily Zepto sales and Myntra sales feeds, and weekly Purplle sales tracking.

- Prepare and update monthly sales reports, including item-code/SKU-wise and L3/category-wise contribution.

- Update the CTS Google Sheet and account workings on an excluding-GST basis, coordinating with the relevant sales and accounts stakeholders.

- Track sales against agreed plans and targets; identify gaps and share performance updates with internal stakeholders.

3. Catalog, Listing, Assortment & Product Lifecycle:

- Manage marketplace cataloging and listing workflows, including Myntra listing templates and style-ID master updates.

- Ensure the Myntra master file is maintained with EAN, style ID, SKU name, MRP and active/inactive status, and shared monthly as required.

- Keep Nykaa D catalog information aligned with Nykaa.com and coordinate quarterly SKU additions after reviewing tail SKUs.

- Conduct quarterly SKU/NPI reviews for Zepto and maintain assortment additions and discontinuations.

- Monitor listing health, product visibility, offer display and pricing on marketplace apps/websites.

4. Pricing, Discounts, Offers & Promotional Planning:

- Check Myntra portal discounts three times daily and flag any displayed discount that breaches the applicable approved ceiling.

- Maintain discount and price-off files, upload approved discounts in the relevant portals and align offers with marketplace POCs and calendars.

- Maintain Purplle BAU and IHB offer structures and coordinate discount alignment with the Purplle POC.

- Manage Zepto discount uploads using the approved Zepto Master and ensure the on-invoice discount and additional discount are handled within approved policy.

- Coordinate with the Brand Manager and relevant teams on annual/periodic Joint Business Plan (JBP) targets, marketing plans and claim slabs for Nykaa D.

5. Purchase Orders, Inventory & Supply Chain:

- Track marketplace POs and ensure they are received, reviewed and actioned within the platform's operating cadence.

- Reconcile inventory against open POs weekly for Myntra and Purplle, and follow up on shortages, pending orders and delivery issues.

- Coordinate Nykaa D weekly POs and obtain month-start stock-on-hand (SOH) and sales reports from the KAM.

- Coordinate Zepto's twice-weekly POs and resolve supply-chain or lead-time issues with the internal supply-chain team and marketplace SCM contacts.

- Follow up on POs for newly listed Myntra SKUs within the SOP-defined 15 - 20 day timeline.

6. Marketing, Visibility & Performance Advertising Coordination:

- Coordinate marketplace visibility plans and campaign requirements with marketplace marketing POCs.

- Work with the Performance Marketing/Ads team on PLA and PREP activity, as applicable; ensure budgets are management-approved.

- Close and review Zepto PLA visibility monthly and pursue FOC on-site visibility against PLA investment where applicable.

- Align monthly visibility on the Superstore by Nykaa app and coordinate relevant Purplle visibility/PREP plans and settlements.

- Maintain marketing decks, discounting files, listing guidelines, NPI files and monthly plans.

7. Commercials, Claims, Settlements & Reconciliation:

- Verify marketing-investment and discount debit notes (DNs), claims and supporting workings before approval/sign-off, as applicable to each marketplace.

- Coordinate with MKKL's online and Accounts-Receivable teams for discount and advertising settlement checks.

- Track Nykaa D JBP claims against pre-agreed slabs and coordinate applicable visibility, discount and claim settlements.

- Coordinate Purplle visibility, MOQ, discount and PREP settlements with the marketplace POC; flag discrepancies for resolution.

- Coordinate the applicable 1% West Bengal TOT claim with the Accounts team for Nykaa D.

- Maintain an audit-ready record of approved discounts, claims, bills, DNs, settlement status and supporting files.

8. Cross-Functional Coordination:

- Work closely with Brand/Marketing, Performance Marketing, Supply Chain, Online Business and Accounts teams.

- Ensure discount values, advertising spends, visibility investments and commercial commitments are approved by the appropriate internal stakeholders before execution.

- Share clear updates on sales, inventory, listings, claims, pending actions and escalations.

Systems & Tools:

- Myntra Partner Portal and Myntra app/website

- Nykaa D (FSN D) seller systems, Nykaa.com catalog and Superstore by Nykaa app

- Purplle seller systems and Purplle Workflow Google Sheet

- Zepto Brand Portal and Zepto discount upload portal

- Master files, style-ID/SKU masters, daily/weekly sales trackers, CTS Google Sheets, JBP plans, email and DN/claim records

Candidate Profile:

- Education: Graduate in Business, Marketing, Commerce or a related discipline preferred.

- Experience: Relevant experience in e-commerce or marketplace account operations; the required years of experience can be defined based on the hiring level.

- Marketplace exposure: Experience with Myntra, Nykaa, Purplle, Zepto or similar e-commerce/quick-commerce platforms is preferred.

- Strong Excel/Google Sheets skills, reporting accuracy and comfort with SKU-level sales and commercial data.

- Good understanding of cataloging, listing, pricing, promotions, purchase orders, inventory coordination and marketplace claims/settlements.

- Strong follow-up, stakeholder management, problem-solving, attention to detail and written communication skills.