eCommerce Manager

Key Responsibilities:

- Develop and execute the overall e-commerce strategy to drive online sales growth, customer acquisition, and digital engagement.

- Manage and optimize e-commerce platforms to ensure seamless functionality, efficient order processing, and high system reliability.

- Collaborate with IT and development teams to enhance website performance, including speed optimization, UX/UI improvements, and mobile responsiveness.

- Analyse market trends, competitor landscape, and customer behaviour data to refine digital strategies and improve conversion rates.

- Oversee product catalogue management, pricing accuracy, and inventory synchronization to ensure compelling and error-free online merchandising.

- Lead initiatives to enhance customer experience through personalization, optimized user journeys, and streamlined customer service processes.

- Work cross-functionally with marketing, IT, supply chain, and logistics teams to ensure smooth end-to-end e-commerce operations.

- Monitor and report on key performance indicators (KPIs) such as website traffic, conversion rates, average order value, and revenue growth.

- Stay abreast of emerging e-commerce technologies, platform updates, and industry best practices to maintain a competitive edge.