eCommerce Manager

About the job:

Key Responsibilities:

- Manage day-to-day operations of e-commerce marketplaces such as Amazon, Flipkart, Myntra, etc.

- Ensure accurate product listing, pricing, and stock updates on all platforms.

- Plan and execute promotional offers, discounts, and schemes in coordination with sales teams.

- Monitor order flow, cancellations, and returns to ensure seamless customer experience.

- Coordinate with platform account managers for visibility, deals, and growth programs.

- Coordinate with the warehouse/dispatch team to ensure timely order processing and shipment.

- Track and maintain inventory levels across platforms to prevent stock-outs or oversupply.

- Manage product catalogue hygiene images, descriptions, SKUs, and compliance with marketplace standards.

- Monitor daily, weekly, and monthly sales performance across e-commerce channels.

- Analyze platform dashboards to identify trends, fast-moving SKUs, and performance gaps.

- Prepare regular sales reports and MIS for management review.

- Reconciles payments, returns, and claims with finance.

- Liaise with production, dispatch, and finance teams for smooth order execution.

- Work closely with category and brand teams to align pricing and availability strategies.

- Ensure all dispatch and invoicing processes comply with company and statutory requirements.

Candidate Profile:

- 4+ years of hands-on experience in e-commerce operations and channel management.

- Knowledge of Amazon Seller Central, Flipkart Seller Hub, and other marketplace dashboards.

- Strong understanding of inventory flow, order lifecycle, and payment reconciliation.

- Analytical and detail-oriented approach with strong follow-up skills.

- Excellent coordination and communication across internal teams and external partners