eCommerce Head - Premium Luxury Products

Description:

Designation: Head of Ecommerce

Location: Gurgaon

Working Mode: WFO, (5.5 Days with Alternate Saturdays Off)

Experience: 7+ Years

Role Overview:

Were looking for a Head of E-commerce who will own and drive the end-to-end e-commerce business, scaling revenue, optimizing performance, and delivering a best-in-class online shopping experience across all platforms.

What youll do :

E-commerce Strategy & Ownership

- Own the overall e-commerce P&L across D2C website and marketplaces

- Define and execute growth strategies to scale revenue and profitability

- Identify new opportunities across channels, platforms, and customer segments

Website (D2C) Growth & Optimization

- Drive conversion rate optimization (CRO), AOV, and customer retention

- Oversee website merchandising, UX/UI, and customer journey improvements

- Collaborate with tech and product teams to enhance site performance

Marketplace Management

- Lead marketplace strategy across platforms like Amazon, Myntra, Nykaa, etc.

- Optimize listings, visibility, pricing, and promotions to maximize sales

- Manage relationships with marketplace partners and account managers

Performance Marketing Alignment

- Work closely with performance marketing teams to scale paid acquisition

- Ensure efficient CAC, ROAS, and overall marketing contribution to revenue

- Align campaigns with inventory, launches, and business priorities

Merchandising & Inventory Planning

- Collaborate with supply chain and merchandising teams on demand planning

- Ensure optimal inventory levels and product availability

- Drive sell-through and minimize stock-outs or overstock situations

Analytics & Reporting

- Track and analyze key business metrics (revenue, conversion, CAC, LTV, AOV)

- Build dashboards and generate insights to drive decision-making

- Present performance updates and growth plans to leadership

Customer Experience & Retention

- Enhance end-to-end customer journey from discovery to post-purchase

- Drive retention strategies including CRM, lifecycle marketing, and loyalty

- Improve customer satisfaction, reviews, and repeat purchase rates

Team Leadership & Cross-functional Collaboration

- Lead and mentor the e-commerce team across channels

- Work closely with marketing, product, operations, and finance teams

- Ensure alignment across all functions to achieve business goals

What were looking for :

- 6+ years of experience in e-commerce / D2C / marketplace management

- Proven track record of scaling e-commerce revenue and managing P&L

- Strong understanding of D2C, marketplaces, and performance marketing

- Experience in fashion, lifestyle, or consumer brands is a strong plus

- Deep knowledge of CRO, merchandising, and online customer behavior

- Data-driven mindset with strong analytical skills

- Leadership experience managing teams and cross-functional stakeholders

- Strong business acumen and problem-solving skills

- Ability to thrive in a fast-paced, high-growth environment