eCommerce Head

Description:

Key Responsibilities:

Ecommerce and Quick Commerce Management:

- Handle all ecommerce platforms including Amazon, Flipkart, Big Basket, Blinkit, Zepto, and Swiggy Instamart. Also company website.

- Manage end-to-end sales and marketing activities for these platforms.

Listing and Catalog Management:

- Ensure accurate and comprehensive product listings and cataloging on all ecommerce platforms.

Joint Business Planning (JBP):

- Develop and maintain joint business plans with ecommerce platforms to ensure alignment and drive growth.

Revenue Growth and Profitability:

- Develop and implement effective strategies to improve sales and profitability.

Marketing and Promotion:

- Manage marketing activities including search, banner, AMS, Sponsored Ads, PLA, PCA, etc.

- Coordinate with internal teams to create promotional campaigns, discounts, and offers.

Operations and Logistics:

- Coordinate logistics activities to ensure timely and efficient delivery of goods.

- Monitor inventory levels and coordinate with the supply chain team to prevent stockouts.

Customer Relationship Management:

- Maintain strong relationships with key account managers at ecommerce platforms.

- Address customer queries and complaints promptly, ensuring a high level of customer satisfaction.

Data Analysis and Reporting:

- Track and analyze sales data, website traffic, and other relevant metrics.

- Prepare regular reports on ecommerce performance and present insights to senior management.

Team Management:

- Manage and lead the ecommerce team to achieve business objectives.