eCommerce Business Head - Footwear Business

Hiring for a Business Head for one of leading Footwear brand.

Own the overall digital business P&L and lead business strategy, AOP planning, and profitable growth across E-commerce, D2C, Performance Marketing, Customer Retention, CRM, Business Analytics, Marketplaces, Customer Experience, and other strategic business verticals. The role requires strong commercial acumen, data-driven decision-making, cross-functional leadership, and ownership of business performance.

Key Responsibilities:

- Own the online business P&L, revenue, profitability, and growth.

- Define business strategy, Annual Operating Plan (AOP), budgets, forecasts, and long-term growth roadmap.

- Drive growth across D2C, E-commerce, Marketplaces, Performance Marketing, and emerging business channels.

- Optimize ROAS, CAC, conversion rate, AOV, LTV, customer retention, and overall customer experience.

- Lead CRM, loyalty, lifecycle marketing, and customer engagement initiatives.

- Analyze business performance, customer behavior, sales trends, and campaign effectiveness to drive strategic decisions.

- Oversee promotions, forecasting, and business planning.

- Build dashboards, KPIs, and business reports to enable data-driven decision-making.

- Collaborate with Marketing, Product, Technology, Supply Chain, Retail, Finance, and Customer Experience teams to achieve business goals.

- Build, mentor, and lead high-performing teams across E-commerce, D2C, Performance Marketing, CRM, Business Analytics, Marketplace Growth, and Customer Experience.

- Drive process excellence, automation, innovation, and operational efficiency.