Account Growth & Revenue Management

- Own revenue growth targets for existing client accounts.

- Identify upsell and cross-sell opportunities across services and solutions.

- Work closely with Sales and PM teams to expand client engagements.

- Develop strategies to protect and increase recurring revenue.

Client Relationship Management

- Build strong relationships with key client stakeholders and decision-makers.

- Act as the primary point of contact for strategic client discussions.

- Conduct regular client business reviews and consultation meetings.

- Maintain high levels of client satisfaction and engagement.

Business Analysis & Consultation

- Analyze client businesses and ecommerce operations to identify growth opportunities.

- Provide strategic consultation on digital commerce improvements.

- Recommend technology, marketing, and optimization strategies.

Internal Collaboration

- Bridge communication between Sales, Project Managers, and Delivery teams.

- Ensure alignment between client expectations and delivery capabilities.

- Support internal teams with account insights and growth opportunities.

Documentation & Reporting

- Maintain structured documentation for accounts, growth plans, and opportunities.

- Prepare account reports, performance reviews, and revenue projections.

- Ensure strong governance and reporting discipline.

Risk Management

- Identify potential churn risks and client dissatisfaction early.

- Proactively work on client retention strategies.

- Escalate and resolve critical client issues.

Management & Leadership Skills

- Flexible and willing to travel to client locations when required

- Account Growth & Revenue Ownership

- Client Relationship & Stakeholder Management

- Alignment between Sales, PM, and Delivery teams

- Business Analysis & Consultation Capability

- Document Governance & Reporting Discipline

Technical & Domain Skills Required

- Strong understanding of ecommerce platforms and digital commerce ecosystems.

- Knowledge of platform capabilities, limitations, and architecture considerations.

- Understanding of CRO (Conversion Rate Optimization)

- Knowledge of SEO (Search Engine Optimization)

- Understanding of PPC (Paid Advertising)

- Basic understanding of enterprise ecommerce technical architecture.

- Ability to communicate with technical teams and solution architects.

- Strong ability to analyze client data, performance metrics, and business insights.

- Knowledge of financial metrics and cost-benefit analysis.

- Ability to evaluate the ROI of proposed solutions and strategies.

- Strong presentation and documentation skills.

- Ability to create clear strategic proposals and reports.

Role Impact

The E-commerce Account Manager plays a strategic role in the organization by:

- Protecting existing revenue

- Expanding revenue through upsell and cross-sell

- Improving client satisfaction and long-term relationships

- Bridging Sales - Project Management - Delivery teams

- Identifying new opportunities within existing accounts

- Reducing client churn risk