Easyship - Product Manager - Fraud

Description:

Easyship is a shipping technology platform connecting sellers and marketplaces to couriers and powering customised, end-to-end logistics solutions. We're seeking an experienced Product Manager with strong fraud prevention exposure, ideally with exposure to transactional or high-volume business models, to own initiatives across checkout, account creation, and post-purchase flows. You'll define problem statements and solutions, align with our product vision, and coordinate with design/engineering to ship features that reduce fraud loss, prevent product abuse, and build trust, ultimately driving confidence and profitability for our merchants.

Responsibilities:

- Own the roadmap for Account Management, covering authentication, login security (MFA, reCAPTCHA, OAuth2 enterprise login), authorisation (roles, subscriptions, limits), security, fraud prevention, and KYC/KYB.

- Own subscription management, including tiering, entitlements, usage limits, feature access, and upgrade/downgrade flows to ensure seamless user experience and revenue accuracy.

- Drive partnerships and enterprise logins, integrating with identity providers (SSO, SAML, OAuth2) and platform ecosystems to enable secure, scalable access for business customers.

- Define and prioritise initiatives to balance user experience, conversion, fraud risk, and

compliance needs.

- Deep-dive into user journeys (onboarding, login, account recovery, subscription upgrades, white labelling, Grey labelling) to reduce friction while ensuring strong protection against fraud and abuse.

- Shape and execute the roadmap across payment security (checkout, optimising the fraud rules, 3-D Secure/SCA).

- Prioritise using ROI frameworks; balance conversion, fraud loss, and operational cost to maximise business impact, being responsible for the entire P& L (profit and loss) of the Fraud and Security team.

- Lead delivery from discovery release post-release, setting clear success metrics such as fraud rate, chargeback ratio, dispute win rate, false-positive rate, manual review time, and related support tickets.

- Partner with the engineering, data, finance, risk ops, support, and logistics teams to deliver resilient, compliant flows.

- Stay current on market/PSP capabilities, risk signals, SCA/PCI/AML trends, and competitor tactics; convert insights into backlog items and experiments.

Requirements:

- 4+ years in Product Management with hands-on ownership of fraud prevention for transactional or high-volume products.

- Strong grasp of fraud fundamentals: account takeovers, synthetic/friendly fraud, triangulation, chargebacks and disputes, device/behavioural signals, rules, ML models, and evidence workflows.

- Deep understanding of authentication and authorisation fundamentals: MFA, SSO, OAuth2 enterprise identity integrations, role-based access control.

- Data-first operator comfortable with funnels, experimentation, KPIs, and trade-off modelling (conversion vs fraud loss vs ops cost).

- Proven prioritisation and crisp problem framing; able to influence across distributed global teams.

- Excellent written and verbal communication; highly organised, resourceful, entrepreneurial.

- Any experience in the following is a plus: PCI compliance, KYC/KYB workflows.

Kindly Note:

- Office culture: 5-day office in MG Road.

- Office Hours: UK Hours (11:30 am - 8:30 pm).