Easyrewardz - Senior Manager - Customer Success - IIM

Responsibilities:

- Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.

- Must have deep understanding of the P&L levers in the BFSI domain

- Should engage with the BFSI clients on their Business KPIs that could be influenced through Loyalty. Define Business Cases & Loyalty Program Constructs for BFSI Clients

- Manage budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner.

- Maximize revenue potential for the organization through the client partnership. Tap on cross-sell / upsell opportunities with existing Clients.

- Must build strong connections in the BFSI domain & leverage the network to grow the vertical with offering CX solutions to new Clients

- Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.

Experience & Skills:

- 10 years+ Experience

- Strong knowledge of loyalty, CRM and/or marketing strategy preferably in BFSI/Payments chain

Qualification & Working Experience:

- BE/B.Tech with MBA -from a Tier 1 institute

- 10 years of working experience.