Easyrewardz - Customer Success/Key Account Manager - BFSI

Key Account Management

Responsibilities:

- Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.

- Must have deep understanding of the P&L levers in the BFSI domain.

- Should engage with the BFSI clients on their Business KPIs that could be influenced through Loyalty.

- Define Business Cases & Loyalty Program Constructs for BFSI Clients

- Manage budgets and revenue targets.

- Ensure all matters related to collections are conducted in a timely manner.

- Maximize revenue potential for the organization through the client partnership. Tap on cross-sell / upsell opportunities with existing Clients.

- Must build strong connections in the BFSI domain & leverage the network to grow the vertical with offering CX solutions to new Clients Liaison directly with the client, including when required with the senior management.

- Convey progress on the account including presenting to the client periodically on achievements and growth. Table recommendations that evangelize the program growth story.

- Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.

Experience & Skills

- 5 years+ Experience

- Strong knowledge of loyalty, CRM and/or marketing strategy preferably in BFSI/Payments chain.

- Have an Eye for detail and very strong execution and operational skills

Travel Yes, 50% of the time (Visit to Client office for F2F meetings)