East Vantage - Manager - Customer Success

Description: We're Hiring: Customer Success Manager! We are seeking a dedicated and proactive Customer Success Manager to ensure our clients achieve their desired outcomes while using our products. The ideal candidate will possess strong communication skills, a passion for customer satisfaction, and the ability to foster long-term relationships with clients.

Location: Bengaluru, India

Work Mode: Flexible office & remote

Role: Customer Success Manager

What Youll Do:

- Plan, initiate, and manage projects end-to-end, ensuring successful delivery from kickoff to closure.

- Define project scope, objectives, deliverables, timelines, and success criteria.

- Develop detailed project plans, allocate resources, and monitor progress against milestones.

- Serve as the primary point of contact for clients, managing relationships with both current and prospective customers.

- Communicate clearly with stakeholders and cross-functional teams to ensure alignment and transparency.

- Identify, manage, and mitigate project risks, issues, and dependencies, including handling escalations when required.

- Perform high-level checks on technical requirements, feasibility, and overall solution fit.

- Ensure projects are delivered on time, within scope, and within budget.

- Measure, track, and report on customer success metrics and project outcomes.

- Prepare and maintain project documentation, including technical documentation and contract/tender reviews.

- Support continuous improvement by applying learnings across projects and client engagements.

What Were Looking For:

- 5+ years of experience in project management, customer success management, or risk management roles.

- Proven track record of managing complex projects and client relationships.

- Strong organizational, time-management, and multitasking abilities.

- Excellent communication, leadership, and stakeholder management skills.

- Hands-on experience with project management tools, methodologies, and best practices.

- Ability to quickly learn and adapt to new technologies and software platforms.

- Experience working with CRM systems such as Salesforce.

- Bachelors or Master's degree in a relevant field (preferred).

- Project management certification is a plus.

- Portfolio or examples of successfully delivered projects.