E4 Software Services - Business Analyst
Posted 1 week ago
Posted 1 week ago
3.8
12+ Reviews
Description:
- The ideal candidate should have hands-on experience in understanding, configuring, and implementing CRM solutions for end clients.
- Exposure to the BFSI domain will be considered a significant advantage.
Key Responsibilities:
- Understand client requirements, map them to product capabilities, and provide suitable solutions.
- Configure product features, modules, and workflows as per business needs.
- Collaborate with technical teams to ensure smooth integration and implementation.
- Conduct product demonstrations, training, and workshops for clients/end-users.
- Provide functional support during testing, deployment, and post-implementation phases.
- Document configurations, processes, and best practices.
- Configure and customize CRM platforms based on client needs
- Manage end-to-end implementation, testing, and user training
- Collaborate with technical teams to ensure smooth project delivery
- Document functional requirements, workflows, and integration points
Required Skills & Experience:
- Strong understanding of CRM workflows and business process mapping
- Excellent communication and client-handling skills
- Exposure to BFSI (Banking, Financial Services, or Insurance) domain preferred
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