About The Role:

As a Store Manager at Dyson, you are the visible ambassador of our pioneering brand. You lead and develop your team through hands-on management, active coaching, and a focus on relentless improvement.

You drive the creation of exceptional customer experiences, build loyal customer relationships, and never stop raising the bar-always pushing ahead, always innovating. You're accountable for identifying business opportunities, achieving your store's goals, and ensuring every part of the operation runs to Dyson's uncompromising standards.

Key Responsibilities:

1) Entrepreneurship & Drive:

- Find and act on new opportunities to increase sales and profits and seek ways to improve customer experience and satisfaction

- Propose, test and implement new services or operational improvements.

- Take full responsibility for store performance and standards-treat the store as your own.

- Proactively feedback and share recommendations to management (stock, services)

2) Customer Experience & Brand Standards:

- Maintain and uphold Dyson's high standards for customer experience, visual merchandising, and store environment.

- Address customer escalations and ensure resolution in line with brand values.

- Partner with your team to create personalized, meaningful interactions that turn customers into brand advocates.

- Lead the execution of the Retail Activations calendar, working closely with the implementation teams at both a market and global level.

3) Managership, Talent & Team Development:

- Recruit, coach, and develop managers and future store Managers.

- Set team and individual targets, monitor performance, and provide ongoing feedback.

- Lead by example, creating a positive, motivated, and collaborative team culture.

- Participate in floor Managership - interact with customers and team daily, demonstrating what perfect experience and execution looks like.

4) Business Performance & Strategy Execution:

- Drive performance metrics in your store (profit, volume, conversion rate, NPS, average purchase value, attrition, etc.) and ensure sustainable growth

- Monitor key results, identify trends, and take corrective action or make recommendations.

- Execute operational and merchandising strategies aligned with local HQ.

- Plan for store readiness during peak trading periods

5) Operations, Compliance & Asset Protection:

- Uphold Dyson's policies, procedures, and standards for operations, security, cash handling, health & safety and loss prevention.

- Protect company assets, including confidential customer, team, and business information.

- Support store opening, closing, inventory accuracy, and maintenance tasks.

- Manage escalations and resolve problems affecting operations or team performance.

How we measure success:

- Customer Experience & Brand: OSAT Store NPS, Mystery Shopper and Leveraging social media (tbc).

- Profitability & Performance: Store profit achievement, Average Unit Retail, Conversion rate, Net revenue and Attachment rate

- Talent & Team: Team engagement-, Team Individual Development Plan completion, Store staff attrition, Performance management and Team Training completion

- Operational Excellence: stock accuracy & availability, Shrinkage Rate, Store Visual Merchandising compliance, Audit compliance (health & safety, operational, sustainability, .) and OPEX

About you:

- Solid retail management experience in high-performance, customer-facing environments in relevant format.

- Proactive and resourceful, energetic and outcome-focused, always taking initiatives.

- Strong communication, interpersonal, and decision-making skills.

- Ability to work a schedule that may include weekends, and holidays, based on retail needs.

- Proficiency in English and, where relevant, the local language.

- Proven record for exceeding sales targets and achieving operational excellence.

- Ability to manage ambiguity and make sound judgments under pressure.

- Strong integrity, emotional intelligence, and ability to build trust.