Dwaraka Group - Executive/Manager - CRM

Job Title: CRM Executive / CRM Manager

Location: Hyderabad

Experience: 2-5 Years

Industry: Co-working / Commercial Real Estate / Managed Office Spaces

Role Overview

The CRM Executive/Manager will be responsible for managing customer relationships, handling leads, ensuring smooth client onboarding, and maintaining high customer satisfaction levels. This role acts as a bridge between sales, operations, and clients.

Key Responsibilities

1. Lead & Client Management

- Manage incoming leads from multiple channels (website, walk-ins, referrals, portals)

- Maintain and update customer data in CRM tools (like Salesforce CRM or Zoho CRM)

- Assign leads to the sales team and track follow-ups

2. Customer Engagement

- Build and maintain strong relationships with clients

- Act as a single point of contact for client queries and concerns

- Ensure high customer satisfaction and retention

3. Sales Coordination

- Work closely with the sales team to track deal progress

- Ensure proper documentation and closure of deals

- Generate reports on lead conversion and sales performance

4. Onboarding & Account Management

- Coordinate with internal teams (operations, admin, billing) for smooth onboarding

- Ensure all client requirements are fulfilled before move-in

- Handle renewals, upselling, and cross-selling opportunities

5. CRM System Management

- Maintain accurate and up-to-date records in CRM software

- Generate MIS reports and dashboards

- Analyze customer data to improve business decisions

6. Feedback & Retention

- Collect customer feedback regularly

- Identify issues and work on improving service quality

- Develop strategies to improve client retention

Required Skills

- Strong communication and interpersonal skills

- Good knowledge of CRM tools (Salesforce, Zoho, HubSpot, etc.)

- Ability to manage multiple clients and tasks

- Problem-solving and customer-handling skills

- Basic understanding of sales and real estate/co-working industry

Preferred Qualifications

- MBA / Bachelor's degree in Business, Marketing, or related field

- Experience in co-working, real estate, hospitality, or service industry